BPO Agents

ConfidentialNashik

6 days ago

Job description

Description

We are seeking enthusiastic BPO Agents to join our dynamic team in India. The ideal candidates will assist customers by providing information, resolving issues, and ensuring a positive customer experience. This role is suitable for individuals with 0-1 years of experience who are eager to grow in the BPO industry.

Responsibilities

Handle customer inquiries and complaints via phone, email, or chat
Provide accurate information and resolve issues in a timely manner
Maintain customer records and document interactions
Collaborate with team members to improve customer service processes
Achieve individual and team performance metrics
Follow company policies and procedures to ensure compliance

Skills and Qualifications

Excellent communication skills in English (verbal and written)

Strong problem-solving abilities

Basic computer proficiency and familiarity with CRM software

Ability to work in a fast-paced environment

Strong interpersonal skills and a customer-oriented attitude

Time management skills and ability to handle multiple tasks

Flexibility to work in shifts, including weekends and holidays

Education

Bachelor of Commerce (B.Com), Bachelor of Science (B.Sc), Bachelor of Arts (B.A)

Skills Required

Customer Service, Problem Solving, Data Entry, Time Management, Call Handling, Active Listening, Sales Techniques, Adaptability

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Bpo • Nashik