Sales & Underwriter

Primary Details

Time Type : Full time

Worker Type : Employee

Delivering exceptional customer service and resolving customer enquiries to assist in the profitable growth of the direct business portfolio by performing quotes renewals policy maintenance and problem solving and relationship building with direct customers

Primary Responsibilities Strategy and PlanningNilPolicy Process and ProceduresMonitor and manage monthly budget are metIdentify and implement best practice risk control and process improvementsAttend relevant product and skill course maintain product system and process knowledge and pass on relevant points to other employeesMonitor review and maintain underwriting guidelines procedures checklist suitable for product requirementsUnderwrite new and existing policies complex risks within underwriting authority limits organizational policy and underwriting standardsEnvironmental Awareness / Customer FocusAssist customers with initial usage of products and ongoing problem resolution. Provide communication for development or enhancement of the productsReview service and performance standards against expectations with direct customers. Focus on delivering excellent customer service and provide an enjoyable customer experienceInvestigate resolve or escalate all customer complaints in a timely fashionMaintain and improve relationships and promote company image both internally and with direct customersTechnical PerformanceUtilize product knowledge and demonstrate the necessary technique and skill and to resolve customer enquiries and perform the jobIdentify new business opportunities and self insurance prospectsAccurately indicate trends by class of business to develop present and negotiate direct customers requirementsBuild strong knowledge of current legislation best practice underwriting acceptance levels systems and guidelinesProvide proper adequate and effective underwriting risks records either manually or electronically to ensure risks are managedPeople ManagementNil Preferred Competencies / Skills Customer service skills Presentation communication influencing and negotiation skills Analytical and problem solving skills Ability to deliver on agreed business targets Strong interpersonal skills and leadership skills Intermediate level of English language skills Preferred Education Specifics Relevant tertiary or industry qualifications Preferred Experience 2 years call center experience in service Customer service experience in sales preferably in insurance underwriting / claims financial or retail industry Established customer relationships Preferred Knowledge Product knowledge Understanding of relevant market conditions QBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know its not just what we do that matters its how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements : We are customer-focusedWe are technical expertsWe are inclusiveWe are fast-pacedWe are courageousWe are accountableWe are a teamAll employees are expected to adhere to QBEs Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer To successfully perform this job the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company to each other and to our customers suppliers communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills : How to Apply :

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity :

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Key Skills

Loan Processing,Computer Skills,Fraud,Math,Banking,Pricing,Analysis Skills,Fair Housing Regulations,Underwriting,Financial Analysis,negotiation,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1