ServiceNow Business Analyst – Sales & Order Management

ServiceNow Business Analyst – Sales & Order Management

Location : India (Hybrid or Remote)

Salary : Up to 38 LPA

Type : Full-Time

Start Date : ASAP

About the Role

We are seeking an experienced ServiceNow Business Analyst to join a large-scale digital transformation programme focused on enhancing and deploying ServiceNow Sales & Order Management capabilities. This role is ideal for someone who thrives in complex enterprise environments, enjoys working with cross-functional teams, and has a strong understanding of order capture, fulfilment workflows, and ServiceNow best practices.

Key Responsibilities

• Lead detailed requirements gathering for ServiceNow SOM , including order capture, fulfilment orchestration, task decomposition, product models, and workflow automation.
• Translate business needs into clear user stories, acceptance criteria, process flows, and functional specifications.
• Collaborate with architects, developers, and product owners to ensure solution alignment with out-of-the-box ServiceNow functionality.
• Support configuration, testing, UAT, and deployment activities, ensuring seamless delivery and stakeholder alignment.
• Conduct gap analysis and identify opportunities for process optimisation across the order lifecycle.
• Facilitate workshops, playback sessions, and stakeholder discussions to validate requirements and solution design.
• Maintain documentation, traceability matrices, and ensure compliance with governance and delivery frameworks.

Essential Skills & Experience

Nice-to-Have