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Real-Time Dialer Monitoring & MIS Executive

NIMS Universityvizianagaram, andhra pradesh, in

1 day ago

Job description

NIMS University is expanding its operations team! We’re looking for a Real-Time Dialer Monitoring & MIS Executive who can ensure smooth dialer operations, accurate reporting, and real-time performance tracking.

Key Responsibilities :

Monitor dialer performance and agent activities in real time.
Generate and maintain daily MIS reports on calling productivity, lead status, and system performance.
Identify downtime or technical issues and raise timely escalations.
Coordinate with technical and operations teams to ensure seamless functioning of the dialer.
Provide data insights to enhance process efficiency and decision-making.

Requirements :

Strong analytical and Excel / reporting skills.

Experience with dialer tools such as Ameyo, Exotel, Merrito , or similar platforms.

Excellent communication and coordination abilities.

Ability to handle fast-paced operational environments.

Must be willing to work on-site at NIMS University, Jaipur.

If you’re detail-oriented, proactive, and passionate about optimizing performance through real-time insights — we’d love to have you on our team!

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Mis Executive • vizianagaram, andhra pradesh, in