Airport Ground Staff (CSA)

Position : Airport Ground Staff (Customer Service Agent) Company Overview : Viswamitempowersolution is a leading provider of airport ground handling services in Nashik, Maharashtra. We are committed to delivering exceptional customer service and ensuring the smooth operation of airport services for our clients. Job Overview : As an Airport Ground Staff (Customer Service Agent), you will be responsible for ensuring the efficient and safe handling of passengers and their baggage at the airport. You will be the face of our company and will play a crucial role in providing a positive experience for our customers. Key Responsibilities : - Greet and assist passengers at check-in, boarding gates, and arrival areas - Check passengers' tickets and travel documents to ensure they are valid - Handle and tag baggage according to airline procedures - Provide information and assistance to passengers regarding flight schedules, delays, and other inquiries - Assist passengers with special needs, such as unaccompanied minors or passengers with disabilities - Coordinate with other airport staff, including ground crew and flight crew, to ensure the smooth operation of flights - Respond to customer complaints and resolve issues in a professional and timely manner - Follow all safety and security procedures to ensure the safety of passengers and airport personnel - Maintain a clean and organized work area at all times Requirements : - High school diploma or equivalent - Previous experience in customer service or hospitality is preferred - Excellent communication and interpersonal skills - Ability to work in a fast-paced and high-pressure environment - Strong problem-solving skills and attention to detail - Must be able to work flexible hours, including weekends and holidays - Must be physically able to lift and move heavy baggage - Knowledge of local languages and customs is a plus Benefits : - Competitive salary - Medical and dental insurance - Paid time off and holidays - Opportunities for career advancement and training - Dynamic and supportive work environment If you are a customer-oriented individual with a passion for the aviation industry, we encourage you to apply for this exciting opportunity to join our team at Viswamitempowersolution as an Airport Ground Staff (Customer Service Agent). We look forward to hearing from you!