Senior Website Associate

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

The  Marketing & Communications  team helps build the ZS brand, champion thought leadership, support business development and engage our past, present and future workforce.

We seek a Senior Website Associate to work with our team in India – New Delhi to help manage webpages and blogs on ZS.com. You will be working in a flexible, hybrid and connected work environment to support the team of content publishers, developers, and a technology agency responsible for managing ZS.com. You will need to work during normal working hours to align with our clients' schedules and operational needs. The ideal candidate will have a strong technical and working knowledge of AEM CMS, UX / UI, and web analytics, and be a keen learner ready to thrive in a fast-paced environment. In this role, you will report to the Website Manager.

What You'll do :

• Manage day-to-day ZS.com operations including :
• Ensure content is updated as per business requirements, is accurate and is SEO friendly
• Support the team in enhancing the user experience metrics such as page load time, user-device experience uniformity etc.
• Support the team in monitoring and improving performance metrics like bounce rate, user journey completion, conversion success etc.
• Oversee tagging, metadata, and taxonomy for improved searchability and structure.
• Ensure compliance with accessibility standards (WCAG) and brand guidelines.
• Collaborate in creation of page mockups for various macro & micro campaigns using defined brand standards.
• Respond, manage, resolve and communicate critical website issues.
• Collaborate and proactively communicate with internal team members, agencies, and other vendors partners to implement content changes, create landing pages, and optimize user experience.
• Manage and support the team members for any special project as assigned (e.g., acquisition content migration and integration).
• Deep understanding of website technologies and CMS platforms especially AEM (Managed services and Cloud) Sitecore, HubSpot and can talk to all of business, Developers and IT to align on shared objectives and goals. Act as a liaison between marketing, IT, and business units.
• Drive day-to-day website operations of the website including
• User experience metrics such as page load time, cross-browser, user-device experience uniformity, etc.
• Monitoring, analysis and improvement in performance metrics like bounce rate, up-time, user journey completion, conversion success, etc.
• Ensuring content is up to date, accurate and SEO friendly
• Train junior team members on CMS tool and best practices.

What You’ll Bring

Perks & Benefits :

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients / ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel :

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.