Production and Support Engineer

Required Skills

• 2-4 years of IT experience
• Advanced skill in configuring and supporting software applications
• Good knowledge in writing complex  SQL  queries
• Experience with object-oriented language ( python  is a Plus)
• Strong understanding of job orchestration tools like  Jenkins  and / or  Airflow , code repository tools like  Git  and / or  Bitbucket
• Strong software development and debug / troubleshooting skills
• Advanced ability to research, analyze and recommend improvements to the organization's use of the software applications
• Advanced skill in creating and maintaining technical documentation

Nice to Have Skills :

• Prior Production Support experience
• Working knowledge of Spark and  AWS  technologies like  S3 ,  Lambda , and  Step Functions
• Working knowledge of  Agile  methodologies and ticketing tools like  Jira
• Working knowledge of incident management systems like  ServiceNow  and / or  PagerDuty

Interpersonal Skills

• Effective in building relationships with all functional units of the organization
• Working ability to effectively recognize and manage interpersonal communication needs
• Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary
• Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation
• Able to work independently or as part of a team
• Works under pressure and is able to manage competing priorities
• Meets or exceeds expectations on process turnaround for assigned tasks and follow ups, and issue resolution to closure
• Effective communication skills; verbal, non-verbal and written; and ability to communication on all levels of the organization

Skills Required

Bit Bucket, Jenkins, Git, Python, Sql, Production Engineering, Production Support