We're Hiring : AWS Connect & Cisco UCCE Engineers
Locations : Bangalore | Hyderabad | Pune
Experience : 3–8 Years 📨
Contact : jesitha.khan@itcinfotech.com
ITC Infotech is looking for talented engineers with expertise in AWS Connect and Cisco UCCE. If you're passionate about designing scalable contact center solutions and driving digital transformation, we’d love to hear from you.
🔹 Key Responsibilities :
Architect and implement AWS Connect call flows, routing profiles, and voicemail setups
Migrate IVR logic from Cisco CVP to Amazon Lex
Rebuild reporting from Cisco CUIC using AWS-native tools (QuickSight, Athena, Success KPI)
Integrate AWS Connect with enterprise systems via Lambda and API Gateway
Develop Infrastructure-as-Code using CloudFormation or Terraform
Conduct testing, monitor performance, and troubleshoot production issues
Document solutions and support operational handover
🔹 Must-Have Skills :
Strong hands-on experience with AWS Connect and Cisco UCCE
Familiarity with IVR migration, cloud reporting, and system integration
If this sounds like your next career move, send your resume to jesitha.khan@itcinfotech.com. Let’s build the future of cloud contact centers together!
Cloud Engineer • Bengaluru, Republic Of India, IN