Developer Advocate Engineer, Contact Center

What You Can Expect

As a Developer Advocate Engineer for Zoom Contact Center, you'll help developers solve technical issues and build better products using the Zoom Developer Platform. You'll create content, code samples, and resources to support integration and adoption, especially in contact center use cases. This role requires a software engineering background and a passion for understanding and serving the needs of the developer community.

Some overlapping hours with the Eastern Time zone are needed to collaborate effectively with global teams and support our worldwide developer community.

About The Team

The Zoom Developer Advocacy team helps ensure the success of developers and global audiences building on the Zoom Developer Platform. As an engineer, communicator, and community advocate, you'll support developers using Zoom's SDKs and APIs—including Zoom Video SDK, Contact Center, and Phone.

What We're Looking For

• Have a Bachelors of Science / Technology or higher degree in Computer Science, or a related technical discipline
• 3+ years of experience in developer support, developer advocacy, software engineering, or related developer-facing roles
• Demonstrate hands-on experience with contact center API integrations and is familiar with contact center technologies
• Demonstrate proficiency in modern web development (HTML, CSS, JavaScript), with an understanding of JavaScript in both browser and server-side environments such as Node.js.
• Possess effective communication with developers in written and virtual settings

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description / posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Skills Required

Javascript, Css, Node.js, Html