Study Abroad Operations ManagerNbyula - Skillizens without Borders • raipur, India
No longer accepting applications
Study Abroad Operations Manager
Nbyula - Skillizens without Borders • raipur, India
4 days ago
Job descriptionStandard Operating Procedures : Design, document, and continuously refine SOPs for application management, documentation review, visa guidance, and student support workflows. Quality Assurance : Implement robust quality control mechanisms to review application accuracy, document completeness, and compliance adherence before submission. Efficiency Improvement : Identify bottlenecks, automate repetitive tasks, and leverage technology / CRM tools to improve turnaround time and reduce operational errors. Audit & Compliance : Conduct regular audits of case files, maintain documentation standards, and ensure all processes meet regulatory and company requirements. University Partnerships : Build and maintain strategic relationships with university partners across the USA, UK, Canada, Ireland, Germany, and other target markets to streamline admissions and resolve escalations. Vendor Coordination : Oversee partnerships with external service providers (visa consultants, loan providers, accommodation agencies, insurance partners) to ensure seamless student experience. Cross-functional Collaboration : Work closely with Sales, Marketing, and Product teams to align operational capabilities with business goals and customer acquisition strategies. Escalation Management : Serve as the point of escalation for complex cases, visa rejections, university disputes, or student grievances requiring senior intervention. Regulatory Expertise : Stay updated on evolving immigration policies, visa regulations, financial documentation requirements, and country-specific compliance mandates. Risk Mitigation : Proactively identify compliance risks, visa rejection patterns, and operational vulnerabilities; implement corrective measures to protect business reputation. Training & Updates : Disseminate timely updates on policy changes to the operations team and ensure all team members are trained on current regulations. Performance Dashboards : Track and report on key metrics including application success rates, visa approval rates, turnaround times, student satisfaction scores, and team productivity. Insights & Optimization : Analyze operational data to identify trends, predict challenges, and recommend data-driven improvements to leadership. MIS Reporting : Prepare comprehensive monthly / quarterly reports for senior management on operational performance, team efficiency, and business impact. Service Excellence : Ensure the team delivers best-in-class counseling and support to students and parents throughout their study abroad journey. Conversion Optimization : Collaborate with sales teams to improve lead-to-application conversion rates through streamlined processes and proactive follow-ups. Student Advocacy : Champion student needs internally, ensuring operational processes are student-centric and aligned with delivering value-added services. Education : Bachelor's degree required; Master's degree in Business, Education, or related field preferred. Experience : Minimum 3-5 years of experience in the study abroad industry, with at least 1-2 years in a managerial or team leadership role. Industry Knowledge : Preferred deep expertise in university admissions, visa processes, and compliance requirements for the USA, UK, Canada, Ireland, and Germany. Proven track record of building, leading, and scaling high-performing teams. Strong people management skills with the ability to motivate, mentor, and drive accountability. Experience in change management and process transformation initiatives. Advanced proficiency in MS Office Suite (Excel for analytics, dashboards, and reporting). Hands-on experience with CRM platforms (Salesforce, Zoho, HubSpot, or similar) and workflow automation tools. Comfort with data analysis, reporting tools, and performance tracking systems. Strategic Thinking : Ability to see the big picture, anticipate challenges, and design scalable solutions. Operational Excellence : Exceptional attention to detail, process discipline, and quality orientation. Stakeholder Management : Strong relationship-building skills with internal teams, university partners, and external vendors. Problem Solving : Analytical mindset with the ability to resolve complex operational and compliance challenges. Communication : Excellent written and verbal communication skills for team guidance, reporting, and external coordination. Adaptability : Ability to thrive in a fast-paced, dynamic environment with evolving regulations and business priorities. Opportunity to build and lead a critical function in a high-growth EdTech company Exposure to cutting-edge technologies and international education markets Latest MacBook & tech equipment Competitive salary + performance / annual bonuses Health insurance Beautiful offices in prime tech hubs. Modern amenities and free office snacks. Company-sponsored social events / activities Open-minded, transparent culture with regular team gatherings
Role Summary
The Study Abroad Operations Manager will lead and scale our end-to-end study abroad services by managing a team of Operations Executives and ensuring excellence in application processing, compliance, student support, and operational efficiency. This strategic role requires deep expertise in international education, team leadership, process optimization, and the ability to drive quality outcomes while maintaining regulatory compliance across multiple countries.
Key Responsibilities
1. Team Leadership & Management
- Team Building : Recruit, onboard, train, and mentor a team of Operations Executives to deliver exceptional service quality.
- Performance Management : Set clear KPIs, conduct regular performance reviews, and implement improvement plans to drive team productivity and accuracy.
- Capacity Planning : Forecast workload requirements and scale team size based on business growth, seasonal application cycles, and operational demands.
- Coaching & Development : Create training programs on university admissions processes, visa regulations, compliance standards, and customer service excellence.
2. Process Optimization & Quality Control
3. Strategic Operations & Stakeholder Management
4. Compliance & Risk Management
5. Data Analytics & Reporting
6. Customer Experience & Conversion Support
Desired Qualifications & Skills
Education & Experience
Leadership & Management Skills
Technical Proficiency
Core Competencies
What We Offer
Create a job alert for this search
Operation Manager • raipur, India
Related jobs
)
)
We're looking for a highly motivated and data-driven SEM Manager to join our team.The ideal candidate has a passion for paid search and a proven track record of creating, managing, and optimizing s...Show more
Sales Operations Analyst
TheConfidential • raipur, chattisgarh, in
The Sales Operations Analyst acts as a bridge between sales teams, business leaders, and support functions.Leveraging data analysis, systems expertise, and business acumen, the analyst drives opera...Show more
Last updated: 2 days ago • Promoted
Operations Intern
Star Trooper Media • raipur, chattisgarh, in
Are you passionate about startups, venture capital, and innovation? Join a high-growth platform reshaping startup fundraising across the globe.
We're looking for Operations Interns who want real-wor...Show more
Last updated: 30+ days ago • Promoted
Global Assignment Manager
HELMA International • raipur, chattisgarh, in
The role involves handling end-to-end mobility activities, liaising with stakeholders, and ensuring compliance with immigration and tax regulations.
The ideal candidate will have strong organization...Show more
Last updated: 2 hours ago • Promoted • New!
Amazon Ads Manager
BENTODENT • raipur, chattisgarh, in
Nurturing Dental Health with natural and sustainable oral care products! Bentodent's mission is to help people form safe and healthy oral care practices using all-natural, earthy ingredients.Their ...Show more
Last updated: 19 days ago • Promoted
Senior Product Manager
Confidential Jobs • raipur, chattisgarh, in
Promise this isn’t your usual job post — this one’s genuinely exciting.A global, AI-powered organisation (trusted by.If you love building at scale and shaping the future of AI-driven customer engag...Show more
Last updated: 6 hours ago • Promoted • New!
Consulting Manager – Digital Adoption Platform (DAP) Strategy & Leadership
ISG (Information Services Group) • raipur, chattisgarh, in
Website : Leading Global Technology Research & Advisory Firm | ISG (isg-one.Wanted : dynamic and creative individuals ready to connect with a like-minded team.
You’ll enjoy all the autonomy you need t...Show more
Last updated: 30+ days ago • Promoted
Retails Operations Analyst - 50818
Turing • raipur, chattisgarh, in
Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems.Turing support...Show more
Last updated: 1 day ago • Promoted
Virtual Assistant
Investment Banking & Private Equity Institute® (IBPEI) • raipur, chattisgarh, in
Investment Banking & Private Equity Institute.We deliver high-impact training programs, workshops and executive education for professionals pursuing careers in investment banking, private equity, c...Show more
Last updated: 2 days ago • Promoted
Stem Rater
Aceolution • raipur, chattisgarh, in
As a STEM Rater for [Maths / Physics / Chemistry / Biology / Coding / Finance], you will be a crucial contributor to shaping the "brain" of our AI.
Working closely with the STEM Lead and your team, your prima...Show more
Last updated: 30+ days ago • Promoted
Sales Operations Specialist
Riviera Partners • raipur, chattisgarh, in
Riviera is seeking a Sales Operations Specialist to join our dynamic Business Operations team.In this role, you will support a wide range of operational processes that ensure our business runs effi...Show more
Last updated: 2 days ago • Promoted
Country Manager
Quectel • raipur, chattisgarh, in
Support local sales team to grow revenue / market share and develop new design-in / design-win account or project from product line side.
Develop and lead the product promotion strategy in local regio...Show more
Last updated: 1 day ago • Promoted
Sales Team Lead (US Shift)
BrightCHAMPS • raipur, chattisgarh, in
A global live-learning edtech platform for kids from 6 to 16 years to learn next-gen life skills such as Coding, Financial Literacy, Communication Skills and Robotics.
BrightCHAMPS is currently valu...Show more
Last updated: 2 hours ago • Promoted • New!
Associate Director- Partnerships- UK
Amber • raipur, chattisgarh, in
Associate Director – University Partnerships (UK).We partner with universities and education organisations to enhance the student living experience through technology and meaningful, long-term rela...Show more
Last updated: 6 hours ago • Promoted • New!
Online Economics Tutor (USA Shift)
Wiingy • raipur, chattisgarh, in
Wiingy is a leading online tutoring platform connecting passionate educators with students across the globe.We offer personalized, one-on-one lessons in academic subjects, coding, music, and more.O...Show more
Last updated: 1 day ago • Promoted
Senior Data-Driven SEM Manager - 100% Remote
Hyly.AI • raipur, chattisgarh, in
Remote
Last updated: 2 days ago • Promoted
Operations Manager
Fuelled • raipur, chattisgarh, in
Fuelled is one of India’s fastest-growing performance nutrition brands.We’re on a mission to help people win in life through fitness — with world-class products, relentless innovation, and a cultur...Show more
Last updated: 2 hours ago • Promoted • New!
Partner Success Operations Analyst - 50821
Turing • raipur, chattisgarh, in
We are seeking partner-focused and operations-savvy professionals with extensive hands-on experience in Seller / Vendor Management, Partner Onboarding, Marketplace Operations, or Supply Chain Managem...Show more
Last updated: 10 days ago • Promoted
Senior Operations Specialist (Home Services)
InstaService • raipur, chattisgarh, in
Job Title : Senior Operations Specialist.InstaService is a fast-growing on-demand home services platform, offering professional.
California, Texas, Florida, and 23 other states.We are on a mission to...Show more
Last updated: 30+ days ago • Promoted