▷ (Apply in 3 Minutes) Nodal Officer

Role Overview :

The Nodal Officer serves as the single point of contact between Experian Credit Information Company and the Reserve Bank of India’s Banking Ombudsman. This role is pivotal in ensuring timely, accurate, and high-quality resolution of complaints referred by the Ombudsman, maintaining regulatory compliance, and upholding customer trust.

Key Responsibilities :

1. Complaint Management & Resolution

• Receive, track, and manage complaints forwarded by the RBI Banking Ombudsman.
• Investigate each complaint thoroughly in coordination with internal teams.
• Ensure timely resolution of complaints within the Turnaround Time (TAT) prescribed by RBI.
• Maintain high standards of quality and accuracy in complaint responses.

2. Regulatory Liaison

3. Governance & Compliance

4. Stakeholder Coordination

5. Reporting & Documentation

6. Process Improvement

Qualifications & Skills :