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Service Coordinator
Service CoordinatorConfidential • Chandigarh, India
Service Coordinator

Service Coordinator

Confidential • Chandigarh, India
18 days ago
Job description

Eligibility

  • Excellent communication skills
  • Strong Interpersonal Skills such as Communication Skills, Active Listening Skills, and Customer Orientation Skills.
  • Education : Graduate (any stream),preferably with a knowledge of Computer Science a related field

Must-haves

  • Proficient in English (oral and written)
  • Active listener with excellent communication skills.
  • Prioritize Calls / Emails according to Urgency and Importance
  • Added advantage

  • Experience working with US Clients
  • Outstanding organizational and multitasking abilities
  • Sound judgment and critical thinking
  • Ability to work well under pressure.
  • Assess situation and prioritize calls.
  • Coordinate schedules in the most effective manner
  • Exhibits ability to think creatively and analytically.
  • ITBD Benefits at a glance

  • Competitive salary and benefits
  • Great work-life balance
  • Comprehensive on-job training, best-in-industry communications training, and sponsorship for skill development
  • Medical insurance coverage worth INR 5 Lakh for employees and their immediate family
  • Accidental policy coverage to INR 5 Lakh
  • Term Life insurance worth INR 20 Lakh
  • Community-based engagement clubs at work, including book and movies clubs
  • Community Wellness programs for employees' wellbeing, including Yoga, Mental Break Sessions, Bhangra lessons and more.
  • About Us.

    When IT By Design launched in 2003, leadership imagined a company based on core values—a team that was more like family than

    employees and customers who grew to be close friends. The business has flourished following that blueprint.

    ITBD has grown steadily by taking care of its team as if they are family, growing from 40 team members in 2013 to more than 500 today.

    The company remains privately held—enabling decision-making focused on what is best for partners and the ITBD community.

    As a people-centric business, ITBD is focused on creating a healthy, challenging, supportive community for its employees across three

    offices, which include the company headquarters in Jersey City, New Jersey; and locations in Chandigarh and Noida, India. The ITBD culture

    is based on five core values—Humility, Accountability, Passion, Positivity, and Community—and those principles guide our community and

    our engagement with customers. Ongoing career development opportunities and clear paths to success are also part of the ITBD's

    commitment to its employees—your success is our success. Both our India and Jersey City offices were recently certified as a Great Place

    to Work.

    To continue to deliver exceptional customer services through our remote staffing, helpdesk, SOC, NOC, and consulting services, we expect

    to nearly double the size of our team while continuing to focus on building a community of caring, engaged, dedicated employees aligned

    with our core values

    Skills Required

    Critical Thinking, Active Listening, Communication Skills, Multitasking

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    Service Coordinator • Chandigarh, India

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