Senior Software Engineer (AI / LLM / RAG)

Who are we?

Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.

Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.

Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers : 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.

Investors : Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners

With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.

Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.

The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%

Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year

Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023

Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.

About the Role

We are looking for a passionate and experienced Software Engineer (E5 / E6 level) to join our Enterprise Search team, which is at the core of redefining how users discover and interact with information across Whatfix’s digital adoption platform. This is a unique opportunity to solve deep information retrieval and search relevance challenges using scalable infrastructure, cutting-edge NLP, and Generative AI.

As a senior engineer, you will :

Build a 0-to-1 Enterprise Search product with a strong focus on scalability, performance, and relevance.

Lead proof-of-concept efforts to validate ideas quickly and align with business goals.

Architect and implement robust, maintainable, and scalable systems for indexing, querying, and ranking.

Develop data pipelines, implement automation for reliability, and ensure strong observability and monitoring.

Work closely with Product Managers and Designers to translate user needs into data-driven, intuitive search experiences.

Guide and support junior engineers through code reviews, technical direction, and best practices.

Collaborate with cross-functional teams (data, platform, infra) to deliver cohesive and high-impact solutions.

What We’re Looking For

Qualifications

6 - 10+ years of experience building backend systems or product platforms at scale.

Proven track record of owning and delivering complex features from design to deployment.

Recent exposure or hands-on work with LLMs or GenAI use cases in a product environment.

Strong problem-solving mindset with a focus on impact and long-term scalability

Must-Have Skills :

Strong backend engineering background (Java, Go, or Python preferred).

Experience designing and scaling distributed systems, APIs, and data pipelines.

Familiarity with cloud infrastructure (AWS / GCP / Azure), caching, and performance optimization.

Demonstrated ability to translate product requirements into scalable technical designs .

Experience building or integrating AI-driven product features in SaaS or enterprise environments.

Nice-to-Have :

Experience building or integrating AI-driven product features in SaaS or enterprise environments.

Exposure to GenAI technologies such as LLMs, vector databases (Pinecone, Weaviate, FAISS), or RAG-based architectures.

Familiarity with LangChain, LlamaIndex, or OpenAI API integrations.

Knowledge of information retrieval, embeddings, or semantic search .

Hands-on work with content or data systems (SharePoint, Confluence, internal wikis, etc.)

Note :

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;

We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status

At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively. At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.

In any situation that requires additional flexibility, we’re open to considering exceptions on a case-by-case basis to ensure you’re supported in managing both work and life seamlessly.