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After Sales Support Executive

After Sales Support Executive

ConfidentialVadodara
26 days ago
Job description
  • Handle customer queries, complaints, and service requests post-sale
  • Coordinate with technical and service teams to ensure prompt issue resolution
  • Maintain records of customer interactions, service reports, and follow-up actions
  • Provide support in warranty claims, replacements, and repairs
  • Communicate with customers to keep them informed about service progress and status
  • Monitor service quality and gather customer feedback for continuous improvement
  • Collaborate with the sales and logistics teams for timely product delivery and installation
  • Generate reports on service performance, customer satisfaction, and issue trends
  • Educate customers on product usage, maintenance, and best practices
  • Ensure compliance with company policies and service standards

    • Skills Required

    Customer Support, Problem-solving, crm software, Complaint Handling

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    Sales Executive • Vadodara

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