Manager - Professional Services
BQE Softwarejodhpur, rajasthan, in23 days ago
Job descriptionReview documentation, specifications, and processes to ensure consistent quality and compliance with BQE standards. Monitor key delivery metrics (utilization, CSAT, turnaround time, project completion) and drive continuous improvement. Identify inefficiencies, optimize workflows, and standardize best practices across data migration, reporting, and escalations. Lead and mentor a team of Professional Services Consultants, providing guidance on customer engagement, problem-solving, and service delivery. Allocate work, monitor progress, and ensure timely resolution of customer requirements, escalations, and deliverables. Conduct reviews, provide coaching, and drive skill development across communication, analytics, and product expertise. Support customers with strategic planning, providing insights on growth opportunities and process enhancements. Collaborate with cross-functional teams (Customer Success, Product, Development, and Business Intelligence teams) to resolve complex client needs and relay product feedback. Stay updated on industry trends, SaaS delivery practices, and emerging customer needs to strengthen BQE’s service model. Oversee multiple projects to ensure they are delivered on time, within budget, and aligned to client goals. Guide the adoption of new processes and technologies by supporting customers through implementation and change management. Prepare and review reports, presentations, and recommendations for both internal and customer stakeholders. 10-12 years of total experience in Solution Delivery, Professional Services, Technology Consulting, or Customer Success. Minimum 5 years of people management experience. Proven experience with SaaS implementations, data migration, and report customization (SSRS, SQL, Excel advanced features). Strong client management and communication skills, including handling escalations. Background in software / IT services, particularly involving customization, integrations, or development work, with exposure to client-facing solution delivery. Hands-on experience with Zendesk or equivalent customer support platforms (such as Freshdesk, ServiceNow, Salesforce Service Cloud, Zoho Desk, or Jira Service Management). Strong analytical and problem-solving mindset, with ability to simplify complex issues. Bachelor’s degree in computer science, Engineering, Information Systems, or related field. Background in software / IT services, particularly involving customization, integrations, or development-focused Certifications in Project Management or Consulting. Experience managing global clients and distributed teams across multiple time zones Exposure to change management and driving adoption of new processes. Demonstrated ability to link technical delivery to business value. Prior experience in professional services for SaaS / enterprise software firms. Strong presentation and stakeholder management skills for senior client interactions. Experience with reporting & analytics tools beyond SSRS / SQL / Excel (e.g., Power BI, Tableau).
Role Overview
We are seeking an experienced professional to join us as Manager – Professional Services , leading a team that delivers data migration, report customization, and client success. The ideal candidate to be a strong people manager with hands-on expertise in solution delivery, while also demonstrating the vision to scale processes and drive long-term service excellence. This role combines operational oversight with strategic input, ensuring day-to-day delivery while laying the foundation for future growth.
About Us
BQE Software is a global leader in SaaS solutions for professional services firms. Our flagship platform, BQE CORE , is an all-in-one solution for project management, billing, accounting, HR, and business intelligence. CORE empowers firms to streamline operations, improve profitability, and deliver better client outcomes. With a robust customer base, BQE continues to innovate and grow, adapting to the evolving needs of our customers and industries worldwide.
Key Responsibilities
Customer Engagement & Relationship Management
- Oversee customer interactions (via email, Zoom, Zendesk, and other platforms) to ensure smooth transitions, accurate requirement gathering, and clear communication.
- Build and maintain strong client relationships, serving as a trusted advisor for escalated or strategic engagements.
- Ensure customers receive effective training, guidance, and change management support during implementations.
Operational Excellence
Team Leadership
Strategic Input & Collaboration
Project & Change Management
Must Have Skills
Preferred Skills
Create a job alert for this search
Service Manager • jodhpur, rajasthan, in
Related jobs
- Promoted
Partner Relationship Manager
Parrot CTFsJodhpur, IN Parrot CTFs offers modern cybersecurity training and enterprise-grade consulting through a robust Capture the Flag (CTF) platform.
With over 150 real-world challenges and specialized tracks in areas...Show moreLast updated: 1 day ago
- Promoted
Senior Investment Professional
SLKJodhpur, IN Job Description – Senior Investment Professional.Senior Investment Professional.Remote work based in India (Full-Time).SLK is a specialist climate change and healthcare advisory firm dedicated to a...Show moreLast updated: 19 days ago
- Promoted
- New!
Revenue Cycle Manager
Qrataajit, rajasthan, in Prior Authorization (PA) operations team.You’ll ensure that all patient authorizations are processed accurately and efficiently, helping the business maintain smooth cash flow and patient satisfact...Show moreLast updated: 13 hours ago
- Promoted
VA Administrator, Marketing & Project Manager for Musician Wellness Professional
Kavita Kat MacmillanJodhpur, IN We suggest you enter details here.This is a full-time remote role for a VA Administrator, Marketing & Project Manager for Musician Wellness Professional.
The role involves managing daily administrat...Show moreLast updated: 30+ days ago
- Promoted
- New!
Operations Support Manager
Sofomationjodhpur, rajasthan, in OPENING FOR WELL KNOWN PHARMACEUTICAL COMPANY.Position : Manager – Operations Support.Experience : 5–6 years of total experience in Project Management with Minimum 2 years of experience in ASEAN mark...Show moreLast updated: 13 hours ago
- Promoted
Service Manager
SV Management ConsultantsJodhpur, IN Lead the team and Channel partners to provide customers with knowledge and skill, optimizing the performance of commercial vehicles in their business.
This effort is aimed at establishing as a stron...Show moreLast updated: 1 day ago
- Promoted
- New!
Senior Manager - Tourism
VFS Globalajit, rajasthan, in The position will be responsible for managing general administration and marketing activities effectively while proactively maintaining records of day-to-day tasks.
Additionally, the role entails ma...Show moreLast updated: 13 hours ago
- Promoted
- New!
Deputy Manager
VFS Globaljodhpur, rajasthan, in The Deputy Manager – Tourism will be responsible for managing general administration and marketing activities effectively while proactively maintaining records of day-to-day tasks.Additionally, the...Show moreLast updated: 13 hours ago
- Promoted
Senior Manager- Business Process Optimization
University of the Peopleajit, rajasthan, in University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university.Today, UoPeople has over 170,000 students enrolled from more than 200 countri...Show moreLast updated: 1 day ago
- Promoted
Technical Services Manager
GenScriptJodhpur, IN Coordinate accountteam to drive business growth by strengthening the service levelto customer.Develop technical solution / innovation for regionalkey account and distributors to address customer need...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager - Strategic Partnership
GEDU ServicesJodhpur, IN Partnership Development & Management.Identify, initiate, and formalize partnerships with Indian colleges and universities.
Negotiate MoUs and articulation agreements for student progression, twinnin...Show moreLast updated: 30+ days ago
- Promoted
- New!
Manager – L&D Partnerships
NxtWaveajit, rajasthan, in Role : Strategic Partnerships Manager.You will own B2B partnerships for Corporate Trainings—from first conversation with L&D to.
You’ll scope needs, shape solutions with our trainer network, price an...Show moreLast updated: 13 hours ago
- Promoted
Product Manager - Healthcare
JobsFlixajit, rajasthan, in Define and drive the product roadmap in collaboration with leadership.Partner with product leaders to map out features and capabilities aligned with business goals.
Translate strategic objectives in...Show moreLast updated: 12 days ago
- Promoted
Zonal Manager
MakeMyTripajit, rajasthan, in The Hotels business at MakeMyTrip is one of the largest and fastest-growing verticals within the organization, driving exceptional travel experiences for millions of customers every year.With a str...Show moreLast updated: 12 days ago
- Promoted
Contract Manager
Riviera PartnersJodhpur, IN Riviera is seeking a Contracts Manager to join our dynamic team.In this role, you’ll play a key part in managing the full contract lifecycle across sales, vendor, and partner agreements.We’re looki...Show moreLast updated: 1 day ago
- Promoted
Principal Professional Services Engineer
Palo Alto Networksajit, rajasthan, in At Palo Alto Networks® everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and m...Show moreLast updated: 30+ days ago
- Promoted
- New!
Business Process Outsourcing Manager
Mphasis Bpo Limitedjodhpur, rajasthan, in Customer Service Representative – Call Center (Level 1).We are seeking a dedicated Customer Service Representative to join our call center team.
The ideal candidate will provide exceptional service ...Show moreLast updated: 13 hours ago
- Promoted
Manager - Captive Insurance
Selections HR Services Private LimitedJodhpur, IN Finance & Accounting professional.Lead and manage a large team delivering middle-office services across Accounting, Treasury, Risk & Compliance.
Oversee and review management accounts, financial sta...Show moreLast updated: 1 day ago