Position : IT Manager
Job Summary :
The IT Manager is responsible for leading the IT team and managing the overall IT infrastructure of the company in a fully remote environment. This role requires overseeing the strategic planning, implementation, and maintenance of technology systems to ensure the seamless operation of IT services, security, and support across a distributed workforce. The IT Manager will collaborate closely with various departments to align IT initiatives with business objectives while also fostering a strong remote work culture.
Key Responsibilities
Technical Leadership :
- Oversee and manage the IT team, providing guidance, mentorship, and support, ensuring efficient operation across different time zones.
- Design and implement IT strategies to ensure the security, reliability, and scalability of systems, particularly in a remote setting.
- Manage virtual environments, including Hyper-V, Azure, and VMware, and oversee cloud infrastructure to support remote operations.
- Lead the design, deployment, and maintenance of Microsoft technologies (Windows Server, Exchange, SharePoint).
System and Network Management :
Administer and maintain network infrastructure, ensuring optimal performance, security, and accessibility for remote employees.Implement and manage backup and disaster recovery solutions tailored to remote work environments.Oversee the deployment and support of cloud-based solutions to ensure seamless collaboration and access for remote teams.Remote Work Environment Management :
Ensure efficient IT support for a geographically distributed team, including managing remote access solutions, VPNs, and collaboration tools (e.g., Slack, Microsoft Teams, Zoom).Oversee the IT onboarding process for remote employees, ensuring they have the necessary hardware, software, and access to tools on their first day.Manage and coordinate with HR for the procurement, distribution, and maintenance of IT equipment for remote employees, and maintain accurate asset tracking.Tool Management :
Oversee the IT onboarding and ensure the proper functioning of tools like Microsoft Office Suite, RingCentral, Zoom, Krisp, AnyDesk, Loom, Clockify, Moodle, LinkedIn Sales Navigator, and other tools.Provide support and troubleshooting for these tools and ensure they are updated and optimized for use by remote teams.Cybersecurity and Compliance :
Ensure cybersecurity across remote work environments, including endpoint security, data encryption, and secure access protocols.Implement and monitor data protection policies to safeguard sensitive company and client information.Ensure compliance with relevant regulations (e.g., GDPR, HIPAA) in a remote work setting.Documentation and Communication :
Maintain detailed documentation of IT systems, processes, and procedures, ensuring transparency and accessibility for the remote team.Communicate effectively with clients and stakeholders regarding project progress, incidents, and system changes.Conduct regular system reviews and provide recommendations to enhance performance and client satisfaction.Software Application Support :
Provide software application support to clients and colleagues in other departments.Perform creation and analysis of software application functionality and suggest improvements (Microsoft Dynamics, Power Apps, Office 365, CRM applications &Azure AD).Ensure the application's effective front-end and back-end functionality.Consult with the software development team, internal users, and clients to improve application performance.Manage code migration across environments to ensure continued and synchronized functionality.Establish the root causes of application errors, hardware, and network issues, and escalate serious concerns.Keep a record of configuration changes and schedule application updates.Document processes and monitor application performance metrics.Create video and document guides for agents across all platforms.Handle support tickets and manage and repair company equipment and devices.Additional Responsibilities :
Ensure the alignment of IT initiatives with business goals and objectives, with a focus on supporting remote operations.Stay current with industry trends and emerging technologies through continuous learning and professional development.Document internal processes and ensure accurate and timely recording of time and expenses, even in a remote setup.Remote Employee Training and Development :
Develop and deliver IT-related training programs for remote employees to ensure they are proficient with the tools and systems in use.Encourage and support continuous learning opportunities for IT team members, particularly in remote IT management.Performance Metrics and Reporting :
Define and monitor KPIs for IT performance in a remote setting, such as system uptime, response times, and ticket resolution rates.
Regularly report on IT performance, challenges, and opportunities to senior management, highlighting any remote-specific issues or trends.
Preferred Qualifications :
Minimum 5 years in IT roles such as System Engineer, Network Administrator, or IT EngineerBachelor's degree in computer science or a related fieldStrong leadership and team management skills, with experience managing remote teams.Excellent problem-solving abilities and attention to detail.Excellent English communication skills and interpersonal skills.Willingness to learn and adapt in a fast-paced environment.Job details :
Employment Type : ContractDuration : 1 year, with the possibility of extension.Compensation : Given the full-time support required, the projected monthly income ranges from ₹50,000 to ₹70,000.Work Schedule : Monday to Friday, adhering to a night shift to align with US Time Zones- Multiple shifts available (5 AM – 2 PM PST / 5 : 30 PM – 2 : 30 AM IST) (8 AM – 5 PM PST / 8 : 30 PM TO 5 : 30 AM). Additionally, the schedule may be changed contingent upon the role requirement.Location : Remote (Work from Home)Internet Requirements : A minimum internet speed of 50 Mbps is required, with a LAN connection recommended for optimal performance.Join Us :
Become a part of our dynamic team and contribute to our mission of finding the best talent to drive our organization forward. If you are passionate about recruitment and want to make a significant impact in a growing company, we would love to hear from you.
