SAP Infra Associate Manager - Operations, Projects and Governance Lead

Overview

The SAP Infra Operations, Projects and Governance Lead is responsible for the delivery of all SAP BASIS solutions across multiple geographies and sectors (AMESA, APAC, NA, Europe, LATAM) including PGT program and will partner with other IT orgs (such as infrastructure, enterprise architecture, ITOPS, etc.) to deliver a high-quality technical solution design and manage multiple complex technical deliveries while following global standards and ensuring tight integration with the global delivery team. This role will also be a key contact for IT vendors to deliver desired results by hiring skilled competencies, right planning and execution.

Responsibilities

• The SAP Infra Operations, Project and Governance Lead accountabilities includes, but not limited to…
• Lead in Sysadmin / SAP BASIS areas to deliver scope of work related to SAP projects
• Partner will IT teams during project pursuit for solution design, resource planning and cost estimations
• Support SAP landscape and system architecture design, sizing and tools strategies aligned with PIRT / PGT standards
• Install, configure and upgrade SAP systems as required by the projects
• Support Performance testing and analysis exercise and address performance related issues
• Identify and resolve technical issues and perform troubleshooting and root cause analysis
• Plan and enable Technical cut-over, Go-Live and Hypercare support
• Collaborate with global teams for standards and direction on technical decisions
• Acts as quality assurance (QA) lead and / or performs reviews on technical designs and builds to ensure all standards are met
• Ensure proper documentation of landscape, system architecture, administration procedures and system management standards along with project relevant artifacts
• Ensure adherence to release and change management processes, control compliance while performing technical activities
• Deliver effective hand-over to Operations by ensuring quality knowledge transfer and clear Hyper care exit criteria
• Support minimize critical incidents by ensuring no P1, P2 incidents during hyper care and effective problem management
• Stay up-to-date with technology and industry trends by proactively participating in training, self-study, conferences, webcasts, user group participation, reading or other relevant means
• Adhere to annual performance processes including setting objectives and measurement and performance evaluation
• Provides outstanding customer service to direct and indirect customers

Qualifications

Years of Experience :

Mandatory Technical Skills :

Mandatory Non-Technical Skills :