Director - Operations

& Responsibilities :

• Collaborate closely with the leadership team for last-mile operations and ground teams to identify gaps and develop cost-effective solutions, both independently and in partnership with other stakeholders.
• Engage actively with the workforce to identify and implement best practices from across channels and the market, ensuring these are cascaded to the broader team.
• Build and maintain strong relationships with central and regional vendors / partners to ensure consistent manpower support across regions.
• Identify opportunities to collaborate with government bodies, NGOs, and private organizations to strengthen and stabilize the last-mile rider network at a central level.
• Capture and maintain accurate data on rider agent count and dispatch capacity.
• Conduct field visits to oversee effective acquisition and management of last-mile partners and ensure operational excellence.

Person Specifications :

Experience : Up to 8 years

Education : B.Tech + MBA (Tier 1 or Tier 2 institutes)

(ref : iimjobs.com)