Senior Officer- Loan Maintenance Operations - GBS

Job Description

Job Purpose :

The role is responsible for all requests related to Loan maintenance Mortgage and Home Finance and other retails products and ensuring accurate detailing before inputting the same into the Bank's system. He / she is responsible for approving all CL, LL & BC requests. Furthermore, complying with approval terms for FAB Head Office, representative offices and international branches in compliance with the approval conditions.

Key Accountabilities :

• Processing as Maker day-to-day transactions and requests (settlement, rescheduling, and loan cancellation) in LMS related to Mortgage, Home Finance and other retail product and send to checker for authorization.
• Ensuring that all required documents attached in LMS are correct and validated by maker.
• Making sure that all required original documents received and validated by team (fund release and DD cancellation).
• Preparing memo for loan rescheduling requests (change of IR, IR suspension, change of EMI amount, change of EMI date, increasing principal outstanding) as per Credit approval.
• Preparing as Maker loan maintenances including loan settlements, car release and other car services in LMS.
• Different types of fees (processing fees, ESF, and VAT) reversals upon approval from Business.
• Checking all the details are correct.
• Sending daily the team's MIS / productivity on all letter requests.
• Communicating by telephone and email with Direct Sales team and Branches regarding incomplete documentation in order to complete the processing in a timely manner.
• Ensuring rectification of any discrepancies / issues / investigations that arise and action on all request as per agreed TAT and SLA.
• Handling daily assigned tasks without compromising on the risk and service.

Qualifications

Minimum Qualification

Knowledge & Experience :

Skills :

Skills Required

U.A.E. legal environment, banking software systems, Central Bank regulations, Credit Administration functions