Senior Manager Business Operations

Job Title : Operations Leader

Location : Ascendion Bangalore Office

Role Overview :

The Operations Leader will be responsible for overseeing end-to-end project operations, ensuring optimal resource utilization, cost efficiency, timely billing, and effective coordination between delivery, finance, and leadership teams. The role demands a proactive leader with strong analytical, operational, and stakeholder management skills to drive project performance and profitability.

Key Responsibilities :

1. Project Oversight & Operations Management

Oversee project operations across all phases to ensure seamless execution and delivery.

Manage resource allocation and deallocation aligned with project demand and timelines.

Track project progress, identify bottlenecks, and implement corrective actions.

2. Efficiency & Performance Improvement

Drive operational efficiency through continuous monitoring and planning.

Develop dashboards and reports for performance tracking and proactive planning.

Identify process gaps and implement improvement initiatives to enhance productivity.

3. Financial Tracking & Cost Management

Monitor project financials, including cost projections versus actuals.

Track and report operating costs, ensuring alignment with budgetary goals.

Drive cost optimization initiatives to improve project profitability.

4. Financial Governance & Reconciliation

Ensure billing and contract renewals are completed accurately and on time.

Maintain accurate records for audits and management reviews.

5. Stakeholder Management & Reporting

Prepare and present operational and financial reports to senior management, highlighting current status, risks, and forecasts.

Conduct regular cadence meetings with leadership and project stakeholders.

6. Issue Resolution & Risk Management

Proactively identify operational risks and implement mitigation plans.

Primary escalation point for operational matters within the project and for timely resolution.

Key Skills & Competencies :

Strong understanding of project operations, financial governance, and resource management.

Proficiency in project tracking tools and reporting dashboards.

Analytical and data-driven decision-making skills.

Excellent communication, coordination, and stakeholder management abilities.

Experience in driving cost optimization and operational efficiency initiatives.

Proactive approach with strong problem-solving orientation.

Qualification & Experience :

Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field (MBA preferred).

10+ years of experience in project operations, resource planning, or delivery governance roles within IT / Professional Services industry.

Proven experience managing large-scale, multi-location projects.

About Ascendion :

Ascendion is a leading provider of AI-first software engineering services. Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients. Headquartered in New Jersey, we have a presence in 12 countries and 40+ global offices across North America, Europe, and APAC. We are committed to building technology powered by Generative AI with an inclusive workforce, service to our communities, and a vibrant culture.

Learn more at www.ascendion.com.