L3 Major Incident Network Engineer

Position : Major Incident L3 Network EngineerLocation : RemoteRole OverviewWe are looking for an experienced L3 Major Incident Network Engineer with deep expertise in Cisco Meraki and Fortinet firewalls, along with a solid foundation in enterprise networking. This role will focus on high-severity incident management, complex troubleshooting, and proactive improvements to ensure secure, reliable, and scalable network operations. The ideal candidate has proven hands-on experience across WAN, LAN, WLAN, and SD-WAN, and thrives in high-pressure environments.Key Responsibilities- Serve as L3 escalation point for all network-related Major Incidents (MIM) and Priority-1 (P1) incidents.- Own and manage Meraki infrastructure (APs, switches, firewalls, MX, MS, MR, SD-WAN).- Configure, manage, and troubleshoot Fortinet firewalls (FortiGate, FortiManager, FortiAnalyzer).- Manage and optimize WAN, LAN, and WLAN networks across distributed enterprise sites.- Handle SD-WAN environments (Meraki and Fortinet) including routing, failover, and performance tuning.- Lead bridge calls / war rooms during critical network outages or security incidents.- Collaborate with vendors (Cisco, Fortinet, carriers / ISPs) for escalations and service restorations.- Perform root cause analysis (RCA) and produce detailed post-incident reports.- Drive proactive network monitoring, tuning alerts and dashboards (ScienceLogic, SolarWinds, etc.).- Work closely with security teams to ensure network compliance, access control, and VPN security.- Participate in on-call rotation for 24x7 critical support.Qualifications- 1-2 years’ experience with Major Incident Management.- 5–8 years of hands-on experience as a Network Engineer in enterprise environments.- Mandatory : Strong experience with Cisco Meraki (SD-WAN, MX, MS, MR platforms).- Proven expertise with Fortinet firewalls (FortiGate, VPNs, policy configuration, clustering, HA).- Solid understanding of routing & switching (BGP, OSPF, EIGRP, VLANs, ACLs, NAT, QoS).- Experience in WAN / LAN / WLAN enterprise environments, with multi-site deployments.- Familiarity with ITIL Incident & Problem Management processes.- Experience with monitoring tools (ScienceLogic, SolarWinds, PRTG, etc.).- Industry certifications preferred : Cisco CCNP Enterprise / CCNP Security (or Meraki-specific certs like CMNA, CMNO); Fortinet NSE 4 / 5 / 6 or higher.- Strong analytical and troubleshooting skills, with ability to lead during outages.Key Competencies- Crisis management : Calm, structured leadership during P1 incidents.- Technical depth : Expert in Meraki and Fortinet, with broad networking knowledge.- Collaboration : Works across teams, vendors, and stakeholders to drive resolution.- Communication : Clear updates during incidents and in RCA documentation.- Proactive mindset : Identifies improvements and optimizations beyond just fixes.Why Join Us?- Lead in enterprise-grade networking environments across global operations.- Be the go-to expert for Meraki and Fortinet deployments and troubleshooting.- Opportunity to shape network strategy and resilience across multiple plants / sites.- Competitive compensation, benefits, and growth opportunities.Must be : Able to have a noise free environment to work remotelyHave a high-powered machine to use. Virtual Desktop will be provided by Client.2 months probationary period to 1 year of renewals.