Product Manager

Product Manager II

At Helpshift, we have 5 Leadership Principles that we integrate into our every day, and use to guide us in our goals. These principles reflect who we are as part Keywords Studios, and to show who we are when we come together, collectively, with other studios to achieve success :

Power of Partnerships : We collaborate with our clients as an extension of their team. With shared passion and purpose, we proactively support them in bringing their stories to life.

One Keywords : We believe in a network with efficiency at its core. Combining the strength of a global platform with the agility of local studios creates our superpower.

Raise the Game : We embrace technology, innovation and our entrepreneurial spirit to help our clients and the industry thrive. Leveraging the sum of our experience brings new value to gaming and beyond.

Embrace an Open World : We champion diversity of talent and ideas from every corner of our global community. Inclusivity makes us stronger and enables us to deliver world-class entertainment creation to our partners.

Trust through Transparency : We pursue open and honest relationships with our people, clients and communities. Clear and authentic communication is foundational as we create success together.

As Product Manager II, you will Deliver an innovative, simple, and differentiated product experience that end-users love, adopt, and can’t live without. The product provides value, ease of use and feasibility to end-user personas while giving them simple yet effective ways to get Help & Support. You will be measured on achieving strong product-market fit for Helpshift’s platform. You will achieve these goals by leveraging deep customer, market, and technology knowledge, and by practicing disciplined, user centered product management that delivered on product excellence.

About the role :

Domain Understanding : 5-7 years of experience as product manager in B2B tech space for commercially successful B2B products. Demonstrated deep knowledge of customer service and help desk processes and methods. Product management experience with software is a must.

Product Management Excellence : Managed products for BU / company through the $25-$100M ARR phase. Proven ability to design, develop, and ship B2B SaaS using agile methodologies.

Market Listening and Knowing the Customer : 3-4 years of experience partnering closely with UX research teams, customer advisory groups, customer success, and sales teams driving roadmap to achieve adoption, retention, renewal, and new logo sales objectives. Great communicator who can hold his / her own with executive customers and audiences, while influencing and connecting with user-level technical audiences.

Problem Solving : Highly data-driven and demonstrated intellectual horse-power, creativity, analytical, curious, technical depth, and user-centered design thinking.

Focused and disciplined : strong ability to prioritize, organize thoughts and organize the work in a structured and consumable way, strong goal-orientation, selective and doesn’t get easily distracted.

Data-driven yet biased to action : knows where to find and how to use data to inform decision making. Can make decisions with imperfect / missing information, but takes calculated risks based on information he / she does possess. Understands the importance of speed and doesn’t get bogged down by ambiguity or analysis paralysis.

Mandatory Experience : Must have work experience as a PM / PM-II for products from at least 1 of the following areas :

API & Integration

Gaming Consoles