Technical Support Engineer - ServiceNow Applications

Essential Job Functions :

• Perform initial triage of customer cases with documented solutions and / or workarounds, answering support queries via phone or client's CRM in a timely efficient manner.
• You will be escalating to internal or external support resources and Subject Matter Experts when necessary.
• You will be supporting users in the use of the client platform by providing necessary advice and / or walk-through.
• Identify self-service documentation gaps and create Knowledge Base Articles to help the customer.
• You will provide support for client customers by managing multiple cases daily.
• You will assist peers with their cases.
• You will participate in User Acceptance Testing (UAT).

Qualifications :

Desired requirements :

Note :

(ref : hirist.tech)