Jr MIS Executive

Company : TradeBridge

Location : Turbhe, Navi Mumbai

Department : Operations

About TradeBridge : TradeBridge is a leading Agri Trade platform connecting farmers, traders, and agri businesses across India. We simplify agricultural trade by providing a transparent, technology-driven marketplace that ensures trust, efficiency, and fair value for all stakeholders.

We’re looking for a Customer Support Executive who will be the voice of our customers — resolving queries, addressing grievances, and ensuring a seamless experience for every TradeBridge user.

Experience : 1–3 years in MIS (BPO / call center preferred)

Education : Bachelor’s in Business / IT / CS

Key Responsibilities

• Data Reporting & Dashboards : Prepare daily / weekly / monthly MIS reports using Excel, Google Sheets, Power BI.
• KPI Tracking : Monitor team performance metrics and identify improvement areas.
• Customer Feedback Calls (40%) : Collect feedback, resolve grievances, and document interactions.
• Data Analysis : Provide insights to support operational decisions.
• Database Management : Maintain / update data and resolve discrepancies.
• Automation : Build automated reports and streamline processes.
• Cross-Team Coordination : Work with Operations / HR / IT for data and ad-hoc requests.

Key Skills

What We Offer