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Technical Support Specialist

HYXiPOWERRepublic Of India, IN

19 hours ago

Job description

Key Responsibilities

After-sales Technical Support

Provide on-site and remote troubleshooting for PV inverters (string and central).
Diagnose hardware and software faults, and perform repairs or component replacements.
Support inverter commissioning, parameter configuration, and system performance verification.

Customer Service & Issue Resolution

Respond promptly to customer complaints and provide effective technical solutions.

Maintain good communication with EPCs, distributors, and end customers.

Prepare service reports and maintain accurate service records.

Quality Feedback & Continuous Improvement

Report product failures, reliability data, and field test results to HQ and R&D teams.

Participate in root cause analysis and provide feedback for design improvement.

Assist in implementing product updates, firmware upgrades, and system optimization.

Training & Technical Documentation

Conduct technical training for customers, installers, and local service partners.

Prepare and update service manuals, troubleshooting guides, and FAQs.

Health, Safety & Compliance

Ensure all field service operations comply with company and local safety regulations.

Promote and implement electrical safety practices in installation and maintenance work.

Qualifications

Education :

Bachelor’s degree or above in Electrical Engineering, Power Electronics, or Renewable Energy.

Experience :

5-year post-sales of experience with commissioning, maintenance, or technical service of solar inverter in both North and South Regions.

Experience with major inverter brands (e.G., Huawei, Sungrow, Growatt, SMA, etc.) preferred.

Skills & Competencies :

Strong troubleshooting and analytical skills for power electronics systems.

Familiar with communication protocols (Modbus, RS485, Ethernet) and PV monitoring platforms.

Good command of English (written & spoken);

Hindi or other Indian languages are a plus.

High sense of responsibility, teamwork spirit, and ability to travel frequently.

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Technical Support Specialist • Republic Of India, IN

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