Network Specialist / Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist

In this role, you will :

• High quality delivery of service now requests and projects meeting customer requirements within agreed timelines.
• Communicating effectively with key business users regarding requirements.
• Create and maintain knowledge articles.
• Mentor new team members and Conduct knowledge sharing sessions.
• Prepare traning plans and documentation.
• Identify and improve efficiency and potential improvements of the network environment.
• Participate in the testing / piloting of new services / hardware.
• Ensure Service Quality Targets are met for offered Connectivity services.
• Plan and prepare change orders as per organization standards.
• Analyze and resolve network issues.
• Provide oncall support to the customers.

Requirements

To be successful in this role, you should meet the following requirements :