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Associate Manager - System Implementation

Associate Manager - System Implementation

ConfidentialBengaluru / Bangalore, India
5 days ago
Job description

Description

The Associate Manager Implementation plays a pivotal role in the business and carries a high level of responsibility. As well as overseeing all operational areas of the business, the role is central in supporting business growth. He / she interfaces directly with both customers and providers.

Key Responsibilities

Implementation Leadership :

  • Lead the end-to-end implementation lifecycle - from requirement gathering, solution design, configuration, testing, deployment, to post-go-live support.
  • Act as the primary point of contact between clients, technical teams, and business stakeholders.
  • Translate business needs into technical and functional requirements.
  • Develop detailed project implementation plans, timelines, and deliverables.
  • Ensure all configurations, integrations, and custom developments adhere to defined standards.
  • Oversee UAT, system testing, and data migration activities for smooth deployments.
  • Drive process optimization, identify risks, and implement mitigation plans proactively.

Team & Client Management

  • Manage and mentor implementation engineers, analysts, and configuration specialists.
  • Coordinate with client-side project managers and technical leads to ensure alignment and timely delivery.
  • Conduct regular status reviews, progress reports, and stakeholder meetings.
  • Ensure that Service Level Agreements (SLAs) and KPIs are consistently met.
  • Support business development teams in pre-sales discussions, solution demonstrations, and

    • RFP responses.

    Technical & Functional Expertise

  • Perform hands-on system configuration, data setup, and integration with third-party applications.
  • Collaborate with product and engineering teams to tailor solutions to client requirements.
  • Troubleshoot technical issues, monitor system performance, and ensure post-implementation stability.
  • Maintain comprehensive documentation - including technical specifications, configuration guides, and standard operating procedures.

    • Continuous Improvement

  • Evaluate the implementation process for scalability, efficiency, and automation opportunities.
  • Stay updated with emerging technologies, integration tools, and industry best practices.
  • Champion continuous learning within the team to maintain technical excellence.

    • Technical Skills & Competencies

    Core Technical Proficiency :

  • Strong hands-on experience in system implementation and configuration within enterprise software (ERP / CRM / HRMS / Analytics / Cloud Platforms).
  • Proficiency in SQL, data analysis, and report generation.
  • Knowledge of API integrations, web services (REST / SOAP), and middleware tools.
  • Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform.
  • Understanding of DevOps principles, CI / CD pipelines, and automation frameworks.
  • Knowledge of project management tools (JIRA, Trello, Asana) and documentation platforms (Confluence, Notion).

    • Preferred Technical Exposure (depending On Domain)

  • ERP Systems : SAP / Oracle / Microsoft Dynamics / Workday.
  • CRM Platforms : Salesforce / HubSpot / Zoho.
  • Integration Tools : Dell Boomi, MuleSoft, Postman, Zapier.
  • Programming Knowledge : Basics of Python, Java, or JavaScript for automation or script

    • customization.

  • Data Tools : Power BI, Tableau, or Excel for analytics and reporting.

    • Qualifications

  • Bachelors / Masters degree in Computer Science, Information Technology, Engineering, or related field.
  • 6 - 10 years of experience in technology implementation, including 23 years in a leadership or managerial capacity.
  • Proven track record of implementing enterprise software or technology platforms across multiple clients or business units.
  • Experience managing multiple projects simultaneously in a fast-paced environment.
  • Strong understanding of SDLC, Agile, and Waterfall methodologies.

    • Soft Skills & Attributes

  • Strong leadership and team management abilities.
  • Excellent problem-solving, analytical, and decision-making skills.
  • Outstanding verbal and written communication skills.
  • High attention to detail and organizational skills.
  • Ability to manage multiple priorities and adapt to changing requirements.
  • Client-centric mindset with a focus on quality and long-term success.

    • (ref : hirist.tech)

    Skills Required

    Middleware tools, System implementation and configuration, SQL data analysis and report generation, API integrations, DevOps principles

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