NOC Lead

The NOC Manager is responsible for overseeing the daily operations of the Network Operations Center, ensuring optimal performance, availability, and security of network systems. This role involves managing a team of NOC engineers, coordinating incident response, and implementing proactive monitoring strategies to minimize downtime and maintain service command over enterprise-grade NOC operations, network monitoring, escalation handling, ISP / cloud coordination, and resilience ence managing hybrid network infrastructure with high availability and performance SLAs.

Key Responsibilities :

Lead and manage the NOC team to monitor, troubleshoot, and resolve network and system issues.

Ensure 24 / 7 operational coverage and timely response to incidents and outages.

Develop and maintain standard operating procedures (SOPs) for incident management and escalation.

Collaborate with IT, cybersecurity, and infrast ructure teams to ensure network reliability and security.

Analyze performance metrics and generate reports on network health and incident trends.

Implement automation and monitoring tools to improve operational efficiency.

Conduct regular training and skill develo pment for NOC staff.

Manage vendor relationships and coordinate with service providers for issue resolution.

Ensure compliance with SLAs and internal policies