Talent.com
This job offer is not available in your country.
Customer Support Analyst

Customer Support Analyst

ApplicantzMysore, IN
1 day ago
Job description

THIS IS A 6-months CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER .

We seek a proactive Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.

This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

Qualifications :

  • This requires advanced knowledge of Microsoft Excel software
  • This requires basic knowledge of Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems.

Responsibilities :

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on :
  • Number of follow-ups conducted.
  • Conversion rates from trials to purchases.
  • Accounts suspended due to non-response.
  • Our large, Fortune Technology client is ranked as one of the best companies to work with, in the world. As a global leader in 3D design, engineering, and entertainment software, they foster progressive culture, creativity, and a flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence are some other adjectives that define this global technology leader.

    Create a job alert for this search

    Customer Support • Mysore, IN

    Related jobs
    • Promoted
    APM Data Integration Analyst

    APM Data Integration Analyst

    TribolaTech IncMysore, IN
    Title - APM Data Integration Analyst.This role ensures data integrity, integration, and governance across the APM ecosystem. The Data Integration Analyst will manage application metadata completenes...Show moreLast updated: 25 days ago
    • Promoted
    Workforce Management (Frontline Analyst)

    Workforce Management (Frontline Analyst)

    Gainwell TechnologiesMysore, IN
    Greetings from Gainwell Technologies !!!.A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distri...Show moreLast updated: 16 days ago
    • Promoted
    Customer Support & Admin Specialist

    Customer Support & Admin Specialist

    PropertyLoopMysore, IN
    Job Title : Customer Support & Admin Specialist.Remote (India-based preferred).Full-Time | Monday–Friday 9am–6pm UK | Alternate Saturdays 9am–4pm. Competitive | Based on Experience.London’s fastest-g...Show moreLast updated: 30+ days ago
    • Promoted
    L2 Support Engineer

    L2 Support Engineer

    Insight GlobalMysore, IN
    Experience supporting apps with the following tech stack : Spring boot, Microservices, Java.Experience supporting SQL databases. Experience in L2 IT support, including hardware / software troubleshooti...Show moreLast updated: 13 days ago
    • Promoted
    Customer Support Supervisor

    Customer Support Supervisor

    Jet Stream Ent.Mysore, IN
    Advance Your Career as a Technical Customer Support Supervisor.Are you an experienced professional with a strong passion for leading technical customer support teams? We are looking for a dedicated...Show moreLast updated: 2 days ago
    • Promoted
    • New!
    Oracle HCM Core Support

    Oracle HCM Core Support

    Jigya Software ServicesMysore, IN
    Job Title : HCM Core Support Specialist.HR systems, ensuring seamless operations across.The ideal candidate will have hands-on experience with. HR data synchronization, access controls, and document ...Show moreLast updated: 5 hours ago
    • Promoted
    Help Desk Analyst

    Help Desk Analyst

    ALIANDOMysore, IN
    ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U. For over 20 years, Microsoft and its partners have recommend...Show moreLast updated: 2 days ago
    • Promoted
    Technical Support Specialist

    Technical Support Specialist

    AppLogic NetworksMysore, IN
    As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally. Supporting the customer / partner is done through diagnosis and trouble...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Sales Compensation Senior Analyst

    Sales Compensation Senior Analyst

    GleanMysore, IN
    We’re on a mission to make knowledge work faster and more humane.We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistant...Show moreLast updated: 5 hours ago
    • Promoted
    Oracle Sales Cloud Analyst

    Oracle Sales Cloud Analyst

    KPG99 INCMysore, IN
    Role : Oracle Sales Cloud Analyst.Technical expertise to work independently as an offshore resource.Good knowledge or (and) expertise in Microsoft Outlook Plugin Integration with Oracle Sales Cloud...Show moreLast updated: 2 days ago
    • Promoted
    Customer Relationship Management Business Analyst

    Customer Relationship Management Business Analyst

    Green HR SolutionsMysore, IN
    Hiring For USA based Multinational Company.We are seeking a highly skilled and detail-oriented CRM Business Analyst to join our team. In this role, you will serve as a bridge between business stakeh...Show moreLast updated: 13 days ago
    • Promoted
    Oracle Technical Support – SCM

    Oracle Technical Support – SCM

    Best Infosystems Ltd.Mysore, IN
    Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote).Oracle Technical Support – SCM.Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufactur...Show moreLast updated: 30+ days ago
    • Promoted
    Quality Analyst (Sales)

    Quality Analyst (Sales)

    IntellipaatMysore, IN
    We are looking for an experienced.The ideal candidate will be responsible for monitoring, auditing, and improving sales call quality while ensuring compliance, customer satisfaction, and sales effe...Show moreLast updated: 2 days ago
    • Promoted
    IAM Analyst

    IAM Analyst

    Dexian IndiaMysore, IN
    Contractual Role / Freelancer-3 Months.Skills-IAM, Data analysis or validation (Excel, VLookup, Macro), Query Language (SQL or PowerShell) , Python (Good-to-Have). Need basic IAM conceptual Knowledge....Show moreLast updated: 17 days ago
    • Promoted
    Senior Technical Analyst

    Senior Technical Analyst

    Insight GlobalMysore, IN
    Strong experience within data validation, data testing and data accuracy.Fluent in English and ability to communicate with internal / external stakeholders. Experience with ETL Development.This role w...Show moreLast updated: 13 days ago
    • Promoted
    Customer Support Intern

    Customer Support Intern

    EmitrrMysore, IN
    Customer Support Intern – Emitrr.Emitrr is a fast-growing SaaS company helping local businesses streamline customer communication and engagement. We build tools that empower teams to automate workfl...Show moreLast updated: 1 day ago
    • Promoted
    Support Operations Specialist for AI Product | Remote | UK timings | Multiple positions

    Support Operations Specialist for AI Product | Remote | UK timings | Multiple positions

    GoZupees — Building AI Agents for TomorrowMysore, IN
    Remote
    Multiple Positions • Remote • Full-Time.GoZupees (Project Atlas – Agentic AI).Remote (Preference : Gurgaon / NCR).AI Agents for small businesses in the UK, helping them automate conversations, captu...Show moreLast updated: 2 days ago
    • Promoted
    Oracle Technical Support – Sales & Distribution

    Oracle Technical Support – Sales & Distribution

    Best Infosystems Ltd.Mysore, IN
    Oracle Technical Support – Sales & Distribution_Contract (6 Months)_Pan India(Remote).Oracle Technical Support – Sales & Distribution. Proven experience in Oracle EBS R12 Tech Support, especially ac...Show moreLast updated: 30+ days ago
    • Promoted
    Support Specialist

    Support Specialist

    Vista Applied Solutions Group IncMysore, IN
    Hiring for Support Specialist | Long term Contract | Remote.Title : Support Specialist – Horizon VDI.Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, pri...Show moreLast updated: 13 days ago
    • Promoted
    Workforce Management (Real Time Analyst)

    Workforce Management (Real Time Analyst)

    Gainwell TechnologiesMysore, IN
    Greetings from Gainwell Technologies.A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distributi...Show moreLast updated: 16 days ago