Tech support (Freshers) -Surat

Company Description

RoyalPOS™ offers complete Point of Sale solutions specifically tailored to the needs of restaurant and retail businesses. Built with advanced Android technology, RoyalPOS™ features a user-friendly layout for seamless and efficient POS processing. The solution eliminates the need for bulky hardware by leveraging a simple yet powerful Android app compatible with tablets and mobile devices. RoyalPOS™ ensures easier and more space-efficient management for shops and businesses.

Role Description

This is a full-time, on-site Tech Support role located in Surat. The Tech Support professional will provide assistance to customers in resolving technical issues and ensure optimal functionality of the RoyalPOS™ platform. Day-to-day responsibilities include troubleshooting software / hardware issues, managing customer support inquiries, ensuring high levels of customer satisfaction, and identifying opportunities to enhance the user experience. You will collaborate with cross-functional teams to provide effective solutions and maintain smooth operations.

Qualifications

• Strong Technical Support and Troubleshooting skills
• Freshers can apply
• Excellent Customer Support and Customer Satisfaction skills to ensure positive user experiences
• Analytical Skills to diagnose and resolve technical problems efficiently
• Good communication and interpersonal skills to engage effectively with clients
• Ability to work independently in a dynamic, onsite environment
• Experience with Android-based platforms or POS systems is a plus
• Bachelor's degree with basic computer knowledge.