CRM south indian (indore)

Job Description

mail : -info@naukripay.com

CRM (Customer Relationship Management) professional manages a company's customer relationships by implementing CRM strategies, analyzing customer data, and fostering strong customer relationships to drive sales and loyalty. Key responsibilities include building lasting customer connections, resolving issues, overseeing customer data in the CRM system, and collaborating with sales and marketing teams to improve the overall customer experience and achieve business goals.

Key Responsibilities

Customer Relationship Management :

Building and maintaining profitable relationships with key customers, ensuring satisfaction through proactive communication, and serving as a primary point of contact.

CRM System Management :

Implementing, configuring, and maintaining the company's CRM system, managing customer data, and ensuring its accuracy and integrity.

Data Analysis & Insights :

Analyzing customer information and data to identify trends, understand customer needs, and provide actionable insights for strategic decisions.

Sales & Marketing Collaboration :

Working with sales and marketing teams to create targeted campaigns, develop new customer strategies, and enhance the customer journey.

Complaint Resolution :

Addressing customer complaints efficiently and effectively, using feedback to identify areas for service improvement.

Strategy & Planning :

Conducting business reviews, developing strategies to address competition, and identifying opportunities to expand the customer base.

Required Skills

Analytical Skills :

Ability to interpret customer data and market trends to formulate effective strategies.

Technical Acumen :

Familiarity with various CRM platforms and software for system management and integration.

Communication Skills :

Excellent verbal and written communication to build relationships and convey information clearly to customers and internal teams.

Problem-Solving Skills :

Strong ability to find strategic and analytical solutions to customer and system-related issues.

Customer Service Expertise :

A deep understanding of customer service practices and a commitment to ensuring maximum client satisfaction.

Requirements

meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions, conferences and meetings. reviewing sales performance. negotiating contracts and packages.