Team Lead - Customer Support (SaaS or Application Support)ManageArtworks • India
No longer accepting applications
Team Lead - Customer Support (SaaS or Application Support)
ManageArtworks • India
4 days ago
Job description5+ years of experience in customer support or customer success, preferably in SaaS or B2B software. Strong proficiency in SQL (queries, stored procedures, performance tuning), JavaScript & jQuery (DOM manipulation, AJAX, debugging) Intermediate knowledge in .NET Framework & C# (application structure, basic APIs, debugging) Excellent debugging and troubleshooting skills across web and backend systems. Proven experience in defining support processes and workflows. Strong relationship management skills; able to handle strategic and high-value customers. Excellent communication and interpersonal skills. Analytical mindset to monitor metrics and identify areas for improvement. Hands-on familiarity with support tools (Zendesk, Freshdesk, Jira Service Desk, or equivalent). Experience working closely with Product and Engineering teams is a plus.
About company
ManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) powers 5000+ leading Global and Indian brands by effectively managing every step of their packaging and artwork process. These companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance.
Role & responsibilities
- Own end-to-end customer support for our V7 SaaS product, ensuring timely resolution of queries and issues.
- Define, document, and continuously improve support processes, including ticketing, escalation, and resolution workflows.
- Act as the primary point of contact for strategic customers, maintaining strong relationships and proactively addressing concerns.
- Collaborate with Engineering teams to provide feedback from customers and help prioritize product enhancements.
- Track, analyze, and report on support metrics (response time, resolution time, CSAT, etc.) to drive continuous improvement.
- Develop knowledge base articles, FAQs, and other self-service resources for customers.
- Train internal teams and new hires on product functionality and support processes.
- Build and manage a high-performing support team (if required in the future).
Preferred candidate profile
Create a job alert for this search
Team Lead • India
Related jobs
Application Support Lead
Mount Talent Consulting Pvt Ltd. • India
We are looking for an experienced and driven.In this role, you will act as the escalation point for unresolved technical problems and coordinate closely with Engineering, Product, and Customer Succ...Show more
Last updated: 1 day ago • Promoted
Sr. Team Member – End User Support
Star Union Dai-ichi Life Insurance Company Limited • Republic Of India, IN
Minimum 8 years of experience in.IT endpoint management and infrastructure support.Proven experience managing 3,000+ endpoints across multiple locations.
Strong knowledge of endpoint security, patch...Show more
Last updated: 13 days ago • Promoted
Support Team Lead
Movate • Chennai, Republic Of India, IN
Looking for 10-13 years of L1 Support experience.Technically skilled in IIS, monitoring, and alerting tools Datadog ,.Power automates(power script), AWS / Azure, ticketing tools like ServiceNow or an...Show more
Last updated: 29 days ago • Promoted
Senior Customer Support Engineer
StitchFin • Nagpur, IN
StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show more
Last updated: 21 days ago • Promoted
IT Lead - Application Support (ZOHO Suite)
Kaplan Middle East & North Africa • India
IT Lead - Application Support (ZOHO Suite).The IT Lead - Application Support (ZOHO Suite) is the technical subject matter expert responsible for the end-toend administration, configuration, customi...Show more
Last updated: 1 day ago • Promoted
Cots Application Support Tech Lead
Movate • Chennai, Republic Of India, IN
Role : COTS Application Support Specialist.Notice Period : Immediate to 15 days.We are seeking a COTS Application Support Specialist with strong technical and analytical expertise to support and main...Show more
Last updated: 11 days ago • Promoted
Team Lead
TP • Republic Of India, IN
We are actively hiring for International Process (Operations - Team Leader) 🚀.Shift- 24x7 Rotational Shift (Including Night Shifts).
Days Working with 2 rotational week offs.Immediate Joiners Prefe...Show more
Last updated: 30+ days ago • Promoted
COTS Application Support Tech Lead
Movate • India
We are seeking a COTS Application Support Specialist with strong technical and analytical expertise to support and maintain healthcare and CRM-based commercial off-the-shelf (COTS) applications.The...Show more
Last updated: 1 day ago • Promoted
Technical Support Team Lead
LTIMindtree • India
Required to work in majorly US shifts(6.Must have Office 365 Knowledge.Must have knowledge of Teams Administration.Hands-On expertise with Microsoft Teams.
Troubleshooting(L2 & L3) experience with T...Show more
Last updated: 1 day ago • Promoted
Team Lead
Zensar Technologies • nagpur, maharashtra, in
ZENSAR -TEAM LEAD | PROJECT MANAGER OPPORTUNITY FOR GEN AI PROJECT.Dear Aspirant, Greetings from Zensar!!.We are a technology consulting and services company with over 11,500 associates in 33 globa...Show more
Last updated: 17 days ago • Promoted
Team Lead - QA (Networking & SASE Solutions)
Check Point Software • India
We are a leading innovator in cybersecurity and networking solutions, committed to delivering cutting-edge Secure Access Service Edge (SASE) platforms.
Our team thrives on deep technical expertise, ...Show more
Last updated: 1 day ago • Promoted
Team Lead
Tata Consultancy Services • India
Tata Consultancy Services is Hiring at @Pune location for a Team Lead Role.Note : Candidates with relevant experience in Team Leading for UK Insurance domain working in any process (L&P, Property & ...Show more
Last updated: 1 day ago • Promoted
Team Lead
ALTISOURCE BUSINESS SOLUTIONS PRIVATE LIMITED • Nagpur, IN
Willing to work in night shift.Lead the property inspection operations in a multi-client environment ensuring adherence to service level agreements and quality standards.
Track team perfoJob Descrip...Show more
Last updated: 11 days ago • Promoted
Team Lead - Customer Support (Saas Or Application Support)
ManageArtworks • Chennai, Republic Of India, IN
ManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) powers 5000+ leading Global and Indian brands by effectively managing every step of their packaging ...Show more
Last updated: 30+ days ago • Promoted
Technical Team Lead
PedaSys Learning Technology India • nagpur, maharashtra, in
PedaSys is an EdTech start-up based in India that provides innovative educational solutions.We specialise in corporate training strategy, Learning & Development systems, Learning Outcome Management...Show more
Last updated: 14 hours ago • Promoted • New!
Salesforce Senior Tech Lead (Noida)
Connect Tech+Talent • Nagpur, IN
Remote / Noida (as applicable).Shift Timing : 10 : 00 PM to 7 : 00 AM IST (US Time Zone Coverage).We are looking for a highly skilled Salesforce Senior Technical Lead to lead a team of 3–5 Salesforce de...Show more
Last updated: 21 hours ago • Promoted • New!
Senior Application Support Engineer
Zeller • Nagpur, IN
At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.We believe in a ...Show more
Last updated: 30+ days ago • Promoted
Senior Support Analyst
BNP Paribas • India
Unix, Shell scripting, SQL, Dynatrace or any other monitoring tool (configuration), Autosys or any other scheduling tool, DevOps.
This is for a Lead Support Analyst role, reporting to the Applicatio...Show more
Last updated: 1 day ago • Promoted