Online Sales Specialist

Note : We will review the application only for the candidates who follow the points mentioned at the end of the post.

Learn more about Gehna at -

Job Location : Chennai

Job Description :

Effectively assist customers by resolving their queries for jewelry products via Whats App Chat & emails.

Update customers when required on order status, delivery details, returns processing & refunds.

Internal coordination with production & design teams to track and manage customer orders statuses.

Co-ordinate jewelry customization briefs with the design & production team and convert the online requests to orders.

Assist Customer on Voice & Video Calls to show Jewelry Products.

Track & measure all customer support tickets and provide weekly updates to the manager.

Ideal Candidate :

Excellent English Communication Skills (Fluency of Tamil & Hindi a bonus)

You are good at multi-tasking.

You love collaborating & working as a team.

You are a go-getter, always up for new challenges.

Love for Jewelry.

Prior experience of working in D2C / e-commerce companies & customer relationship roles is a plus.

Things to note :

We are a small & growing team and we work hard. We are not afraid to get our hands dirty, fail & learn.

Salary Range for this role is 30K-40K INR / month.

Candidates applying for this post should be residents of Chennai or willing to relocate to Chennai.

If interested, please apply with your resume & short note about you to careers@gehnaindia.com.