Engage business partners to gather requirements and translate functional needs into technical / functional specifications for Oracle Fusion SCM solutions.- Provide excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.- Provide Customer Service on a functional level and ultimately drive to complete and total resolution of each service incident.- Interact directly with customers, follows through on all assignments and takes ownership of customer issues.- Consult with Management in directing resolution of critical customer situations.- Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions.- Creation / review of Knowledge Articles.- Stay up to date on Oracle SCM advancements, recommending best practices and continuous improvements.- Contribute to a collaborative, knowledge-sharing team culture.Qualifications & SkillsMandatory : - Bachelor’s degree (BE, BTech, MCA).- Minimum 5 years of experience in Implementation, support, or upgrade Projects with at least 1 implementation experience on any SaaS SCM modules like OM, Logistics and Shipping, MFG, Oracle Fusion SCM Inventory Management, Product Lifecycle Management (PLM), Manufacturing and Maintenance, Planning etc.- Proficiency in SQL.Good knowledge expected in at least one of the following Fusion technologies : , FBDI, Reporting Tools - Fusion BIP / OTBI / FRS- Hands-on Configuration experience on- SQL & PLSQL- HDL- Extract- BI Publisher- OTBI- Conversion- Security- Approvals- Integrations- CS / Webservices- AI- Experience in one of the following areas is seen as an advantage : - XML- Java, J2EE and Oracle ADF- SOA and Web Services- Strong analytical and problem-solving skills.- Ability to thrive in a fast-paced, dynamic environment with minimal supervision.- Has real-time hands-on functional / product and / or technical experience;and / or worked with L1 / L2 / L3 level support;and / or have equivalentknowledge.- Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios.- Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.- Work with users to troubleshoot and resolve issues, answers business questions provides data analysis.- Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts.- Conduct training and knowledge sharing sessions.Good-to-Have : - Excellent communication and interaction skills, including stakeholder and team facilitation.- Knowledge of Fusion Cloud architecture, setup manager, and activities.- Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications.- Knowledge of Security setup would be an added advantage.- Strong learning orientation so you keep abreast of the emerging business models / processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.