Triages and provides technical expertise in resolving complex product issuesDocuments sequence of events related to resolving customer technical issuesExperience in developing / Supporting the Power Apps processes / botsTest, organize and report the progress of on-going issues on regular basisPrepare and summarize customer input / comments on product features / capabilities for product marketing and planningHaving an understanding / experience in Automation Anywhere bot development is preferredSupport the Hyper care period after the go-live.Qualifications :
- Hands on Experience with Power Automate Desktop is must for this position.
- Min 5+ yrs overall experience
- Developed at least 10+ Power Automate Desktop (PAD) flows
- Have an experience in SQL data queries with / without PAD flows.
- Knowledge in any other programming languages (Java / .Net / Python / Angular JS / Node.JS)
- Knowledge in other RPA tools (UiPath / Blue Prism / Automation Anywhere)
- Certifications on Microsoft Power Platform (Power Automate Desktop / Power Apps ...)
- Experience in Support projects
Basic :
- Bachelor s degree in business or related field
- 4+ years of support experience on Microsoft Power apps
- Certification regarding Power Apps and Power Platform
- Understands basic Internet and client / server architectures
- Ability is work in the shift models (afternoon / night shifts)
Preferences :
- Experience working with development teams preferred
- Experience in systems implementation, business analysis
Skills Required
Business Analysis, Automation, Sql, Analytics, microsoft power automate, microsoft power apps