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Network Avaya - L3

Network Avaya - L3

Tata Consultancy ServicesChennai, Tamil Nadu, India
10 days ago
Job description

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role : Network Avaya - L3

Experience Range : 10 - 15 years

Location : Chennai / Hyderabad

Interview Mode : Telephonic

Must Have :

  • Should have working experience on Avaya Aura & Session manager and System Manager, Teams and Bright pattern.
  • Strong knowledge on IP telephony solution including voice devices, voicemail, dial plan, dial peer, voice port connections, route pattern and route list.
  • Working knowledge on Teams and troubleshooting
  • Configuring T1 / E1 on gateway, configuring translation pattern, route pattern, and configuring hunt / pickup groups etc.
  • Configuring Call handler and distribution list in Unity connection, Configuring IP phone, PBX, Teams phone.
  • Configuring VM, Speed dial, abbreviated dialing and bulk administration.
  • Troubleshooting call routing, DTMF issue, Analog Fax issue, CSS and Partition issue, call forwarding and VM forwarding issues.
  • Strong knowledge on SIP, H.323, MGCP, RTP & other IP trucking protocol.
  • Strong knowledge on Multimedia infrastructure, including video conference equipment
  • Good knowledge on Core call center applications, Call processing systems, Call routing systems (ACD), Call queuing and routings systems.
  • Should have good knowledge on Call recording systems including screen capture
  • . Should have good knowledge on CMS.
  • Should have good knowledge on Quality Monitoring system
  • Strong knowledge on E1 lines, ISDN, SS7 telecom protocols
  • Knowledge on CTI and Enterprise telecom concepts
  • Security Audit on enterprise voice and contact center application
  • Should be able to generate voice network configurations from Low-level design for complex environments.
  • Basic understanding of data networking and connectivity
  • Avaya Voice Certification is added advantage.
  • Knowledge on UCCE call flow and scripting
  • Knowledge on Intelligent routing

Good to Have :

  • Should have working experience on tools

    • Service Now

    Linux

    Complete Avaya voice suite

  • Major Incident, Change & Problem management
  • Assist with day-to day operation support, performance tuning, DR and patch / release management of Voice network.
  • Participate in Root cause analysis
  • Vendor Management and co-ordination
  • Ability to work in a delivery support environment that involves structured processes and timeliness

    • Essential :

  • Should have strong Written & Verbal Communication Skills
  • Experience of handling global customers
  • Should collaborate, mentor & lead with the team
  • Leadership Skill

    • Minimum Qualification :

  • 15 years of full-time education
  • Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)
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    Network • Chennai, Tamil Nadu, India