SCCM SME

This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a SCCM - Patching SME at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. You'll be at the forefront of new technology and modernization, working with some of our biggest clients - which means some of the biggest in the world.

There's never a typical day as a SCCM - Patching SME at Kyndryl, because no two projects are alike. You'll be managing systems data for clients and providing day-to-day solutions and security compliance. You'll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.

One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You'll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you'll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

Your future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Job Responsibilities :

Required Skills & Experience :

7-10 years of enterprise IT experience with at least 6+ years in SCCM / MECM and Intune administration.

Strong expertise in :

SCCM infrastructure (DP, MP, SUP, WSUS integration)

OSD task sequences (WIM, PXE, Autopilot hybrid deployment)

Application packaging & deployment

Patch management & compliance

Proficiency in PowerShell scripting for endpoint automation.

Experience with co-management and hybrid SCCM-Intune environments.

Knowledge of Windows 10 / 11 lifecycle management, Autopilot, and Azure AD join.

Familiarity with endpoint security policies (Defender ATP, BitLocker, Firewall via Intune).

Support & Troubleshooting

Provide L3 support for SCCM and Intune escalations, resolving client agent failures, deployment errors, and policy conflicts.

Troubleshoot SCCM client health, software distribution failures, task sequence errors, PXE boot issues, and Intune device enrollment problems.

Assist end-users with SCCM and Intune functionalities (application installs, updates, compliance issues).

System & Configuration Management

Design, configure, and maintain SCCM hierarchy (CAS, Primary Sites, DPs, MPs, SUPs).

Manage SCCM collections, boundaries, discovery methods, and custom client settings.

Configure Intune compliance policies, configuration profiles, and security baselines.

Support hybrid co-management scenarios between SCCM and Intune.

Software & Patch Deployment

Build and manage application packages (MSI, EXE, AppX) and deployment types in SCCM.

Configure and deploy Win32 apps, line-of-business apps, and Store apps in Intune.

Plan and execute monthly patch deployment cycles (Windows Updates, 3rd party apps).

Monitor compliance and generate patch reports for leadership and audits.

Handle zero-day patching and emergency deployments with rollback strategies.

Monitoring & Reporting

Implement monitoring for SCCM site health, component status, and SQL database performance.

Configure Intune Device Compliance reports, Endpoint Security dashboards, and Azure Monitor integration.

Develop and publish custom reports using SCCM SSRS, Power BI, or CMPivot queries.

Generate compliance and performance reports for patching, deployment success, and device health.

Security & Compliance

Ensure endpoint configurations align with CIS benchmarks, ISO / Infosec standards, and client policies.

Manage BitLocker encryption, Defender AV / ATP policies, and firewall configurations through Intune.

Apply Conditional Access and device compliance policies for secure access.

Conduct regular audits of SCCM and Intune configurations.

Project Involvement & Continuous Improvement

Participate in upgrades of SCCM infrastructure, Windows 11 readiness projects, Autopilot implementations, and migration initiatives.

Automate tasks using PowerShell, Orchestration Groups, or Graph API scripts.

Contribute to process optimization, self-healing client mechanisms, and policy refinements.

Stay updated with new SCCM CB releases, Intune features, and MEM roadmap.

Soft Skills :

Strong troubleshooting and analytical mindset for resolving complex endpoint issues.

Excellent communication skills to interact with stakeholders and handle escalations.

Ability to collaborate with cross-functional teams (security, infra, cloud, network).

Willingness to work in 24x7 support environment if required.

Nice-to-Have (Preferred) :

Experience with 3rd party patching (e.g., ManageEngine, SCUP).

Familiarity with Graph API, Microsoft Endpoint Analytics, and Proactive Remediations.

Certifications :

Microsoft Certified : Endpoint Administrator Associate

Microsoft Certified : Modern Desktop Administrator Associate

ITIL v3 / v4 Foundation certification.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily : Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

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