CRM

CRM

Hi

We Have Urgent Hiring For  Customer Care Executive / Manager

industries  Consumer Durables

No. Of Opening

Job Location  Is Near Mewla Maharajpur Metro Chowk Faridabad

Education  Any Graduate

Experience  Min. One Year to 10 Year (1-10 Year )

Salary  No Bar For Right Candidate

Gender  Male / Female Both Can Apply

Required

Any How Experience in Consumer Durables

Skills  -

Proper knowledge of CRM Software ,

Book Complaint, Solve The Query of Customer

team collaboration ,

pleasant personality ,

cold calling,

resolving queries, etc .

Roles and Responsibilities

Managing ASC RST and Team in - Faridabad.

Responsible for flashing daily, monthly and fortnightly report on TAT,Producitvity & Pending ageing calls

Managing All Parts not available with store team

Managing All Dealers / Distributors & Retailer Stock or Escalation.

Managing Installation & Service of various products like Water Heater and premium fans, etc.

Acknowledged for successfully undertaking process planning, conduction & analysis of service

measures to attain optimum service