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Training Facilitator
ConfidentialHyderabad / Secunderabad, Telangana30+ days ago
Job descriptionBS / BA in Education, Business Administration, or equivalent work experience (preferred) Knowledge of adult learning principles and the ability to apply them to training content 3+ years of previous contact center experience (preferred) Experience in customer service training Experience in coaching and mentoring individuals and teams Understanding of modern training methods and tools Familiarity with call center systems (ACD / IVR) and performance metrics Strong verbal and written communication and presentation skills Strong analytical and problem-solving skills Ability to build rapport with clients and team members at all levels Ability to multitask and perform effectively in a fast-paced environment Motivation and ability to develop employees through positive reinforcement Flexibility to adapt to change and innovation Proficiency in MS Office tools (Word, Excel, PowerPoint) Valid travel documents for international travel
About the Job
We are changing the way people think about customer service—and we need your help!
We're seeking a Training Facilitator to deliver training modules and run classes for our team members.
Are you a leader with a passion for helping people learn This role is responsible for delivering training materials to our team members using creative teaching techniques. We're looking for a performance-driven individual who is eager to innovate and explore new opportunities for curriculum development.
As a Training Facilitator, You Will :
- Provide training to new and existing employees
- Develop and deliver training plans and curriculum to classes of up to 25 people
- Use a variety of creative teaching techniques to enhance learning
- Administer knowledge assessments to measure training effectiveness
- Assist with quality assurance monitoring, feedback, and coaching
- Maintain up-to-date reporting on training progress, effectiveness, and improvement areas
- Stay informed of current client products and services
- Interact with partners to communicate training environments, outcomes, and development opportunities
- Manage and guide new Trainers and Training Facilitators
- Travel internationally as required
As a Training Facilitator, You Have :
Skills Required
Contact Center, Ms Office Tools, Customer Service Training
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Training Facilitator • Hyderabad / Secunderabad, Telangana