Information Technology Operations Manager

Location : Mumbai

Department : Technology / Live Operations

Employment Type : Full-Time

About the Role

We’re looking for a technically strong and proactive IT Operations Manager to lead the backend infrastructure and live operations for our online games. You’ll be responsible for maintaining the uptime, scalability, and security of our cloud-based systems, ensuring a seamless experience for players worldwide.

You’ll work closely with backend engineers, DevOps, and live-ops teams to manage AWS GameLift, MongoDB clusters, CI / CD pipelines, and real-time monitoring systems that power our live service titles.

Key Responsibilities

• Oversee and maintain the live game infrastructure hosted on AWS (GameLift, EC2, S3, CloudWatch, Lambda, RDS, etc.).
• Manage MongoDB database operations — performance tuning, replication, backup, and scaling.
• Monitor server performance, latency, and uptime to ensure optimal player experience.
• Collaborate with backend developers and DevOps to deploy updates with zero downtime.
• Implement robust incident response, disaster recovery, and rollback strategies.
• Manage CI / CD pipelines and automate deployment processes for faster iteration.
• Create and enforce IT policies for security, access management, and data protection.
• Liaise with live ops, analytics, and support teams for content rollouts, server scaling, and performance tuning.
• Supervise a small team of IT engineers and coordinate with them
• Manage optimization of resources.

Requirements

Preferred Skills

What We Offer