Service Desk Team Lead

Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.

Join Our Team and Be a Catalyst for Change!

• We don't just follow industry standards;
• we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace;

we are a community of forward-thinkers dedicated to shaping the future.

Position Overview

The Team Lead plays a critical role in ensuring exceptional client service delivery and effective team performance across a ~20 member support organization, including remote team members in the U.S. This position combines operational oversight with client engagement responsibilities.

The Team Lead acts as the first line of escalation for both internal team members and clients, overseeing daily operations, ensuring SLA adherence, and maintaining service quality across all shifts. The role requires strong communication skills, professional maturity, and the ability to navigate challenging client interactions with poise and accountability.

This is an in-office position based in Goa , following U.S. Eastern business hours (6 : 30PM – 3 : 30AM IST)

What You’ll Do

What You Bring

Not Sure You Meet Every Requirement?

We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.

Join Us

At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.

“We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”