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Air Logistics Customer Care specialist

ConfidentialMumbai, India

8 days ago

Job description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

You will be part of our Air Logistics team, adding your expertise + skills to the delivery of customerexcellence.

You are responsible to support our customers by providing helpful information, answering queries + resolvingcomplaints.

How you create impact

You will do this by working with a variety of internal + external stakeholders while focusing on the following key

objectives.

To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the FieldSales + Operational Care Center (OCC).
To establish + strengthen operational relation to customer contact(s) through engaging interactions,regular care visits + pro-active advisory + consulting to drive customer excellence.
To qualify customer inquiries + provide quotations within the given price band, in line with the guidingprinciple in decision-making, then following up to ensure quotations are accepted + closed.
To support customer onboarding in line with working instructions, ensuring inclusion + transfer ofcustomer requirements into the KN systems alongside the (initial) customer order.
To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily businessdevelopment + coordinate measures in case of challenges.
To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
To prepare, review + refine customer reports.
To document, resolve, analyze all complaints, then identify, share + eliminate root causes.

What we would like you to bring

Has Air freight export operational experience and knowledge.

Experience dealing with carriers & stakeholders.

Good communication skills in English.

5 years working experience in customer care with operational background.

Some knowledge in procurement, negotiation, finance and booking would be an added advantage.

Qualification : Graduate or Postgraduate.

What's in it for you

Global Industry Leader - Work for one of the top logistics and supply chain companies worldwide, offering stability and international reach.

Career Growth Opportunities- Access to strong internal development programs, training, and global mobility.

Diverse & Inclusive Culture- Collaborate with teams across the globe in a supportive and multicultural environment.

Innovative & Future-Focused- Be part of a company investing in sustainability, digitalization, and green logistics.

Competitive Benefits - Enjoy attractive compensation, flexible working options, and comprehensive benefits packages.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Skills Required

Booking, Finance

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Customer Care Specialist • Mumbai, India