We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining customer relationships, onboarding and training / helping users, upselling and minimizing churn. Should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.
The candidate must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.
Customer Success Manager Responsibilities:
Develop and manage user portfolios
Analyze customer data to improve customer experience
Hold product demonstrations for customers
Improve onboarding processes
Evaluate and improve tutorials and other communication infrastructure
Mediate between clients and the organization
Handle and resolve customer requests and complaints
Minimize customer churn
Aid in product design and product development
Customer Success Manager • Mumbai, India
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