Regional Service Delivery Head

WHAT YOU OFFER US :

The Regional Service Delivery Head (RSDH) serves as the strategic and operational bridge between the India Global Delivery Center and the markets (AMS, EMEA, or APAC).

This role ensures that regional priorities are translated into delivery excellence — balancing speed, quality, cost, and talent. The RSDH leads a team of operations managers, project managers, and production teams aligned to regional accounts, driving predictable delivery, superior client experience, and proactive governance.

The RSDH partners closely with global and regional business leaders to anticipate demand, align capacity, and evolve delivery models in line with business strategy and the changing nature of creative production.

Your key roles and responsibilities will include :

1. Regional Delivery Leadership

• Serve as the primary operational leader for all work delivered to regional clients (AMS / EMEA / APAC).
• Translate regional business priorities into delivery and resourcing strategies within the GDC.
• Drive daily operational excellence, ensuring projects meet SLA, quality, and cost expectations.
• Lead the regional service delivery team — including operations managers, project managers, and integrated producers.

2. Client & Business Governance

3. Process Re-engineering Across Studios Forecasting & Resource Planning

4. Operational Excellence & Process Maturity

5. Leadership, People, and Culture

6. Financial & Commercial Accountability

GREAT TO HAVE :

PREFERRED QUALIFICATIONS :