Customer Service Representative

Company Description

Carly | كارلي is a cutting-edge e-commerce platform designed to revolutionize the way people buy and sell cars online. As a trailblazing super app and platform, Carly is dedicated to providing innovative solutions that transform the car buying and selling experience. We are committed to delivering seamless services and excellent user experiences. Join us as we drive the future of the automotive marketplace forward.

Role Description

This full-time remote position for a Customer Service Representative focuses on providing exceptional support to customers. Responsibilities include addressing inquiries, resolving issues, ensuring satisfaction, and enhancing overall customer experiences. The representative will engage with customers via multiple communication channels, ensuring their needs are met promptly and effectively. Collaboration with internal teams to continuously improve service delivery is an integral part of this role.

Qualifications

• Proficiency in Customer Service and Customer Support
• Experience in Customer Satisfaction and Customer Experience management
• Strong interpersonal and communication skills
• Ability to handle inquiries and issues effectively and professionally
• Problem-solving abilities and ability to work independently
• Familiarity with e-commerce or automotive industries is a plus
• High school diploma required, Bachelor’s degree preferred
• Ability to work flexible hours, including weekends if needed