Associate Manager - RIS Operations

Responsibilities

Role Description :

The Associate Manager role will be responsible for managing the day-to-day activities of for retirement product operations / financial transactions team. Incumbent will assist in the implementation and ongoing management of operations strategies, policies, and procedures across Principal's product structure. This position must effectively communicate and partner with Pune and US stakeholders.

Key Responsibilities

• Develop, coach and motivate staff in an environment that embraces change, fosters focus, teamwork, efficiency, timeliness and results that are measured and recognized. Instil a sense of energy, ownership, and personal commitment to work and the business. Make accurate and objective evaluations of people's performance and potential. Motivate team members through tailoring opportunities, rewards, recognition, and compensation. Provide honest, timely, helpful coaching and feedback to team members on their performance. Help team members and others develop a global mindset when looking at opportunities and issues.
• Provide leadership and direction over the operations team within PGS. Delegate assignments, providing clear expectations and measurable objectives. Seek additional resources to complete tasks when needed and effectively manage capacity. Remove barriers to move forward and create efficient operation team. Hold self and others accountable for following through on commitments. Act as escalation point for team members.
• Build strong partnerships with others. Build relationships across the organization to create a foundation for future. Effectively manage conflict in a timely manner.
• Contribute to strategic planning activities and initiatives. Effectively communicate ideas to improve processes or procedures and provide feedback on resource requirements and allocation. Stay abreast of, share and apply key external information to effectively manage implications / threats to the business. See the big picture by demonstrating the ability to see overall trends, themes, global impact, etc. Integrate and balance big picture concerns with day-to-day activities. Translate strategic imperatives into action that meets current and long-term needs. Actively support and assist the leadership framework through appropriate use of metrics, huddles and frequent check-ins.
• Make sound business decisions by collecting sufficient information to understand problems and get to root cause for resolution. Analyse from different points of view and incorporate diverse perspectives. Anticipate and address symptoms that indicate problems.
• Perform other job-related duties as requested.

Qualifications

Bachelor's degree or 15 years education in Commerce / Finance. Minimum of 10-12 years in experience in financial / Investment operations or good working knowledge of retirement products and services, transaction processing and related system knowledge required. Excellent interpersonal skills, communication, decision making, analytical skills and project management skills required.

Skills Required

Transaction Processing, Project Management, financial transactions