Customer Success Associate

Job Title : Client Success Associate - Sales Support & CRM Executive

About the Role

We are looking for a detail-oriented Client Success Associate - Sales Support & CRM Executive to ensure timely updates and accuracy of sales data within the CRM / LMS system. The role involves coordinating with Sales Executives, verifying lead information, escalating gaps, and supporting business development activities with strong communication across multiple languages.

Key Responsibilities

CRM & Data Management

Follow up with Sales Executives to ensure CRM is updated on time.

Verify and maintain accuracy of CRM and LMS data.

Track Tasks, Lead Reviews, Pending Assignments on a daily basis.

Manage Imported Leads, Bookings, and Retails in the system.

Ensure proper classification of Excluded Numbers, Employees, and Branches.

Communication & Coordination

Call and follow up with Sales Executives regarding pending updates.

Maintain professional communication with Sales / BDM teams.

Escalate unresolved issues to higher management.

Reporting & Analysis (DAR – Daily Activity Report)

Prepare and share daily, weekly, and monthly reports on lead status and follow-ups.

Highlight delays, pending actions, and escalate issues when required.

Support BDMs with data-driven insights for business development.

Required Skills

Strong communication & follow-up skills.

Fluency in Tamil, Kannada, Telugu or Hindi along with English(must).

Basic knowledge of CRM / LMS systems and data entry.

High attention to detail, patience, and accuracy.

Ability to coordinate with multiple stakeholders and escalate effectively if needed.

Preferred Attributes

Prior experience in Sales Support / Data Entry / CRM Executive roles.

Strong organizational and time-management skills.

Ability to work under pressure with persistence and discipline.

Job Title : Client Success Associate - Sales Support & CRM Executive

Company : Readywire Pvt. Ltd.

Employment Type : Full-time Contract (Immediate Joiner)

Location : Remote

Work Schedule : 6-day work week

Timings : 10 : 00AM to 8 : 00PM