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Empower - Senior Engineer - AWS Connect

Great West Global Business Services India Pvt. LtdBangalore

30+ days ago

Job description

As Sr. AWS Developer , you will be responsible for the management and delivery of AWS changes Amazon Connect platform with 4000+ users. You will have a record of success in improving processes and adoption using the platform, working closely with leaders, business units, and subject matter experts to identify, configure, and deploy new business processes. This includes, but is not limited to : sales, support, marketing and corporate.

You will implement modern data, cloud, and integration solutions that are tied directly to business results and in-turn will help drive the modernization strategies across Canada Life through strong partnerships. You work hard to stay on top of fast changing technology and invest a lot of energy to learn new platform features.

As Sr. AWS Developer, you will also have a deep understanding and grasp for executing on the day-to-day configuration, support, maintenance, and improvement of our platform.

Essential Functions :

Manage and Deliver configurations based on specifications to meet product requirements
Collaborate with our architects and analysts to configure and integrate components and third-party products, tools and solutions with the platform
Identify and recommend solutions for application defects, determining root causes and minimizing the introduction of new defects
Perform unit testing, code and configuration management activities, system development and providing guidance to team members
Perform analysis, design, configuration, and implementation support for our platform
Troubleshoot platform issues and drive exploration of options, recommending solutions and / or preparing discussion for escalation
Study and implement new Amazon Connect features and capabilities in support of evolving business needs
Identify and incorporate new user flows within the platform to optimize functionality
You will be an influencer, feel comfortable presenting ideas and challenging status quo with new ways to improve through ever increasing levels of automation and efficiency.

Qualifications : :

Post-secondary degree / diploma in business or computer science or an equivalent combination of training and experience.

EXPERIENCE :

7 years experience delivering software, integration or platform engineering solutions following a SDLC

Demonstrated experience using engineering practices to meet and measure functional and non-functional requirements as well as comply with security standards

Expertise technical AWS experience building solutions in Amazon Connect

Experience in AWS Amazon Connect, IAM, S3, Lamda, EC2, Cloudwatch, Cloudtrail, and Dynamo

Proven ability to design and implement new processes and facilitate user adoption

Solid understanding of at least one the following :

1. Integrations and an understanding of APIs

2. Deployment tools such as Jenkins, GitLab, and other CICD tools

Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

Strong understanding of AWS best practices and functionality

Proven ability to develop and maintain collaborative business relationships

Able to pivot and quickly change direction in response to changing priorities

Experience coaching and mentoring technical practitioners

Ability to communicate, verbally and in writing, complex concepts to a non-technical audience

Working knowledge of Jira and Confluence an asset

Experience working in financial services industry an asset

Previous experience working in a SCRUM or agile environment preferred

Excellent AWS knowledge along with Polly, Lex, Pinpoint, Chime and other AWS services around connect

and a positive attitude / customer focused

Knowledge of AI capabilities within the AWS platform,

Experience working in Contact Center, AWS connect and Sales / Service console as agent desktop an :

Multiple AWS certification :

Keeps up to date with platform best practices, processes, and configuration patterns

Supports proactive identification risk and issues

Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests

Creative and analytical thinker with strong problem-solving skills

Must demonstrate exceptional verbal and written communication skills

Ability to critically evaluate information gathered from multiple sources & reconcile conflicts

Ability to assess the impact of new requirement on AWS and all upstream and downstream applications, systems, and processes

Highly motivated and curious problem solver with a bias to action in relentless pursuit of automation and continuous improvement

Possess excellent communication and collaboration skills and feel comfortable influencing others

(ref : hirist.tech)

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