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US Collections Process
ConfidentialNoida8 days ago
Job descriptionEducation : Minimum 12th Pass (HSC); graduates preferred. Experience : 0–2 years of experience in customer service or call center voice process (Freshers are welcome). Languages : Proficiency in Hindi and English (regional language proficiency is a plus). Communication : Good verbal communication skills and active listening. Computer Skills : Basic knowledge of MS Office and typing skills. Shift Flexibility : Willing to work in rotational shifts, including weekends and holidays. Previous experience in BPO or customer service industry. Ability to handle irate or difficult customers calmly and professionally. Fast learner with adaptability to process changes and feedback. Team player with a customer-first attitude.
Key Responsibilities :
- Answer incoming calls from customers regarding product / service inquiries, complaints, or support requests.
- Understand customer issues and provide appropriate solutions or escalate to higher support levels as needed.
- Maintain a polite, professional, and positive tone throughout the interaction.
- Log and update call details accurately in the CRM or ticketing system.
- Meet daily, weekly, and monthly performance targets such as call quality, handling time, and customer satisfaction scores.
- Follow company scripts, processes, and policies while handling calls.
- Ensure first-call resolution (FCR) to enhance customer experience.
- Handle high call volumes efficiently and remain calm under pressure.
Eligibility Criteria :
Preferred Skills :
Skills Required
Ms Office, Excellent Communications Skills, Customer Service, Bpo Operations, Team Player
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Collection • Noida