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Jr Technical Support Executive

Jr Technical Support Executive

SAACH Travel Technologiesdombivli, maharashtra, in
14 hours ago
Job description

Job Overview :

We are seeking a highly motivated Technical Support Executive to join our team. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a good understanding of APIs and integration concepts. You will be responsible for providing timely and effective support to clients, resolving technical issues, and ensuring seamless system performance in a fast-paced, global environment.

Key Responsibilities :

  • Provide technical and functional support to clients via email, chat, or phone.
  • Troubleshoot and resolve issues related to APIs, integrations, and system connectivity (GDS / NDC).
  • Collaborate with internal teams to identify root causes and ensure timely resolution of customer issues.
  • Utilize ticketing systems and CRMs (e.g., Zendesk, Jira, Freshdesk, Salesforce) for issue tracking and client communication.
  • Analyze API requests / responses (REST, JSON, XML) and assist customers in understanding technical concepts.
  • Maintain accurate documentation of issues, resolutions, and client feedback.
  • Work collaboratively in a team-oriented environment to meet SLAs and enhance customer satisfaction.
  • Support clients across different time zones, including flexible or rotational shifts as required.

Required Skills & Qualifications :

  • Strong verbal and written communication skills in English.
  • Previous experience in customer or technical support, preferably in SaaS, travel technology, or B2B software environments.
  • Basic understanding of API concepts and formats such as REST, JSON, and XML.
  • Working knowledge of API requests / responses and GDS / NDC connectivity.
  • Hands-on experience with ticketing tools or CRMs (e.g., Zendesk, Jira, Freshdesk, Salesforce).
  • Ability to analyze issues logically and explain technical details to non-technical users.
  • Team-oriented, proactive, and capable of handling multiple priorities in a fast-paced environment.
  • Willingness to work flexible shifts to support global clients.

    • Desirable Skills :

  • Experience working with API documentation and payload inspection tools (e.g., Postman).
  • Basic technical background with understanding of REST / SOAP APIs and system integrations.
  • Familiarity with GDS systems (Amadeus, Sabre, Travelport) or NDC integrations.
  • Exposure to Azure Insights or similar monitoring tools.

    • Location : Mumbai

    Employment Type : Full-time

    Experience Level : 1 – 2 years

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    Technical Support Executive • dombivli, maharashtra, in